Why I
dislike Gresham Chrysler Plymouth Jeep Inc.
Do not do business with them they lie!
Vehicle problem:
My 1996 Grand Voyager has had repeated problems with the transmission banging/clunking into gear. Each of the occasions they tell me nothing is the matter and then they change the fluid and call it good. That solves the problem for about a month. Then the problem reappears during cold weather.
On March 17, 1999 I had my second transmission repair by Gresham
Chrysler
Plymouth Jeep Inc. This repair was for the same problem I had in
December of
1997 and November of 1998.
This repair was covered by my Chrysler Service Contract (minus the
$50.00
deductible) along with the rental of a vehicle for the time the service
of my
car was being done. I rented a Ford Escort from Enterprise car rental
in
Gresham OR. In my repair they found a piston that was bad and replaced
it and
the problem went away. Until two weeks later when the transmission
would not
shift out of first gear causing the engine to rev excessively. This
happened
Thursday evening (4/1/99) and we drove the vehicle home slowly.
When I
got home I called Chrysler Roadside assistance to tow the vehicle to
the dealer
to again fix the transmission. The service person who told me he
would cover
the rental vehicle from Enterprise car rental in Portland Oregon. I
rented
a comparable minivan from the place of business. The service
person's
name was Todd B. who gave this car rental place the purchase order
number 13495
(the same PO# that was given for the car rented on March 17,
1999) This
was dishonest. Enterprise was denied the payment for the second
rental
resulting in Enterprise charging me for the vehicle rental.
Now in December of 1999 Enterprise car rental charged the three-day rental to my credit card. I have dealt with Don Reiff and Kevin Detweiler to recover the costs and they both have denied that they cover the rental car costs because the part was not covered by the service contract or warranty. Why did they cover the cost of repair for no charge.
In my opinion Gresham Chrysler Plymouth Jeep Inc. Has lied and is unfair in the customer service they have given me.
I have tried relentlessly to recover the car rental costs to no avail so I decided to write this web page to deter other people from doing business with:
Gresham Chrysler Plymouth Jeep Inc
1975 East Powell Blvd.
Gresham, OR 97030
The purpose of this page is to
recover the
$90.00 I lost doing business with them. As soon as I receive a check
for the
amount them this page will be removed.
Brian Kamlin
PO Box 301065
Portland, OR 97294
bsbe@comcast.net
Another disgruntled customer-Read Joe's Letter
Another disgruntled customer-Read Juli's Letter
Last update 9/3/2007 8:16 AM PST
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