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Heading: About Employee Retention

Our Mission is to help you retain and optimize your
greatest asset – your people!

We will help you and your organization to prosper and grow by:

  • Maximizing the untapped talents of the individuals and teams;
  • Creating an environment of respect, trust and mutual support
  • Encouraging open communication

Right now, powerful forces are trying to eat away at your organization - from the inside and out.

Your competitors are trying to lure your top employees and managers with promises of bigger salaries and fancier perks. They're trying to negate all of your investment and years of effort in creating a world-class institution.

Meanwhile, your customers are demanding better and faster service. "Satisfactory" just isn't good enough anymore. If your employees aren't happy, there's little chance they're going to make your customers happy. Inventory goes up, profits go down and your stockholders start getting pretty irate.

The Employee Retention Headquarters is here to help. By working with two of the nation's leading experts in employee-focused solutions, your management team will learn powerful principles and foolproof strategies that will:

  • Lower turnover
  • Increase employee – and customer – satisfaction
  • Increase quality and productivity
  • Increase profits!

The Employee Retention Headquarters is your complete training and consulting resource. With two decades of experience, expertise and insight, we've made it our priority to show organizations how to attract and retain motivated and highly productive employees.

Through the carefully researched information provided on this site – and our customized workshops and seminars – you and your organization will quickly discover result-oriented ways to create an environment that attracts talented people and makes them want to stay… performing at peak effectiveness.

Sheryl & Don Grimme - Employee Retention TrainersER-HQ Principals Sheryl & Don Grimme, one of the top training and speaking teams in the country, specialize in helping you to optimize your organization by giving you the answers you need and the solutions to your most pressing people problems. Blending a unique and complementary set of experience and talents, they show you how to master the art of attracting, retaining and developing star performers.

So take a few moments to look through the next few pages of helpful information. And before you leave, make the commitment to call us at 954-720-1512. We're here to assist you and keep your organization safe and profitable.

Make the Employee Retention Headquarters your training solution today and improve your people, work environment and bottom line.

To schedule a workshop or presentation for your organization, contact the
Grimmes today at 954-720-1512 or at: Solutions@GHR-Training.com.

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The Secret of Retention

The Secret of Attracting & Retaining Key Employees on a Tight Budget

How can organizations draw and keep essential personnel when they can no longer afford to offer inflated salaries or fancy perks?

The answer may surprise you. It surprises most managers. For example, what do you think employees want from their jobs? Good wages? Job security? That's what managers have though… for at least the past 60 years.

But it's not what employees have continued to say! As shown in the following table, what employees really want are appreciation and involvement.

What Do Employees Want From Their Jobs?

FACTORS
MANAGERS
EMPLOYEES
Full Appreciation for Work Done
8
1
Good Wages
1
5
Good Working Conditions
4
9
Interesting Work
5
6
Job Security
2
4
Promotion/Growth Opportunities
3
7
Personal Loyalty to Workers
6
8
Feeling "In" on Things
10
2
Sympathetic Help on Personal Problems
9
3
Tactful Disciplining
7
10

Sources: Foreman Facts, Labor Relations Institute of NY (1946); Lawrence Lindahl, Personnel Magazine (1949)

Repeated with similar results: Ken Kovach (1980); Valerie Wilson, Achievers International (1988)
Bob Nelson, Blanchard Training & Development (1991)
Sheryl & Don Grimme, GHR Training Solutions (1997-Present)

Note the glaring discrepancy between manager opinion and employee fact.

Are we saying – or are employees saying – that competitive wages are unimportant? Of course not. Money usually is necessary, but not sufficient condition to attract, retain and motivate good employees. [By the way, money isn't even always necessary – notice how energized and enthusiastic unpaid volunteers often are.]

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Test this out yourself: Remember a time when you felt energized, fulfilled, and excited about your job or a project; when you couldn't wait to get out of bed and get to work! [Or, if unfortunately, nothing comes to mind – remember a time when you felt frustrated, bored or dispirited about your job or a project; when you had to force yourself out of bed to go to work!]

What were you doing? What was special (or not special) about it? Was it the pay? The fringe benefits? Maybe... for the first few days. Or... was it the stimulating work, the stretching of your abilities, being an important part of a grand venture, the rapport with coworkers, the recognition from superiors?

If you find that it's the former, please write to us at Exceptions@GHR-Training.com. [That mailbox continues to remain empty.] Otherwise ... the only thing we would add to your insight is the assurance that it is not unique – to you, your profession, job level, or socio-economic group.

In fact, it is the quality of the work itself – and of our relationships with others at work – that draws us to the best organizations and keeps us there, performing at peak effectiveness.

Now – lest there is any doubt – this discrepancy between manager opinion and employee fact is good news – for two reasons:


1.
Increased wages and job security are precisely what many organizations cannot provide these days – whereas appreciation and involvement can be provided...anytime (at little or no cost).
2.
Most managers out there don't "get it". If you do ... your organization can emerge as a preferred employer. You can win the battle for attracting and retaining talented employees – regardless of budget!

By now, that "secret" we promised – to attract and retain talented employees should be obvious:

1.
Pay them fairly.
2.
Treat them great!

For a deeper exploration of this issue – and some hard data – read our article: An American Crisis. And for specific ways to "treat them great", see our: Retention: Top 10 Tips.

The Employee Retention Headquarters of GHR Training Solutions specializes in giving your management team the information they need to attract, retain and motivate talented employees. As one of the nations leading authorities on Employee Retention, we offer customized presentations, training programs and executive sessions ranging from one-hour to several days. For more information, contact Don & Sheryl Grimme today at (954) 720-1512 or email: Solutions@GHR-Training.com.

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Heading: Realities & Options - Employee Retention

Attracting, Retaining & Motivating Employees:
The Realities and the Options

There is a dangerous crisis in America today. It has nothing to do with terrorism or the natural disasters. Rather, we're referring to the diminishing ability of organizations – in every sector of our society to attract & retain talented employees – i.e., to survive.

At a time of intense global competition, most corporations, government agencies and non-profit associations alike have exhausted whatever efficiency and cost-cutting improvements there were to be extracted from reengineering and downsizing. And, many have found that they have cut, not only the fat, but also much of their muscle (or even lifeblood), that is – their best employees.

However, as they now look to replenish, preserve and nourish this blood and muscle, they are faced with a Generation X/Y workforce 40% smaller (and much more demanding) than the Baby Boomers – and the lowest unemployment rate in 30 years!

Also, employee loyalty is down, way down. According to a 2005 study conducted by the Society of Human Resource Management, 79% of employees are job searching actively or passively. And ... "as the economy and job market continue to improve, these numbers are expected to increase." In fact, the most frequently asked question put to SHRM is: "How can we keep talent from jumping to our competitors?"

Fortunately, every crisis contains in it – not only danger – but also opportunity. This article shares with you the secret to transforming this dangerous crisis into an opportunity for your organization to flourish!

Based on our research and work with employers across the country, we have identified the distinguishing traits of organizations that attract, retain and motivate the best employees. In a nutshell:

1.
The pay ain't bad.
2.
And they treat employees GREAT!

Recent landmark studies confirm what theoreticians and management gurus such as Abraham Maslow, Frederick Hertzberg and Peter Drucker – have maintained for decades

  • Money is a necessary – but not sufficient condition – to attract, retain and motivate good employees. You and I will go to work for a paycheck and benefits plan. But we won't really do work (at least our best work), unless something else is present.
  • It is the quality of the work itself and of our relationships with others at work – that draws us to the best organizations and keeps us there, performing at peak effectiveness.

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Recently, the Families and Work Institute published the National Study of the Changing Workforce – the most comprehensive research ever conducted in this area. They found that, while Earnings & Benefits have on only a 2% impact on job satisfaction, Job Quality and Workplace Support have a combined 70% impact. That's a 35 times greater bang for the buck! (Though, in the case of Job Quality and Workplace Support, it is an intangible, symbolic "buck", rather than a monetary expense.)

Factors Impacting Job Satisfaction

Factors Impacting Job Satisfaction

And, the findings were similar for factors impacting: Employee Loyalty, Retention and Performance. For Performance, however, Job Demands (that is stress factors such as overtime and deadlines) have a negative impact – comparable to the positive impact of either Job Quality or Workplace Support.

But, let's suppose that employee retention is not a problem for your organization and you're not convinced that employee satisfaction has much impact on the bottom line. Then consider this: A recent survey conducted by the Gallup organization researched the Impact of Employee Attitudes on Business Outcomes. They found that organizations where employees have above average attitudes toward their work (that is, high employee satisfaction), have:

  • 38% higher customer satisfaction scores,
  • 22% higher productivity, and
  • 27% higher profits!

Satisfying employees, by ensuring that they have meaningful work and are treated well, is not only a nice thing to do; it makes good business sense.

So, if you want to transform the danger into an opportunity for your organization to flourish and make money – pay your employees with more than just money!

The Employee Retention Headquarters specializes in giving your management team the information they need to attract, retain and motivate talented employees. As one of the nations leading authorities on Employee Retention, we offer customized presentations, training programs and executive sessions ranging from one-hour to several days. For more information, contact Don & Sheryl Grimme today at (954) 720-1512 or email: Solutions@GHR-Training.com.

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Heading: Top 10 Retention Tips

Grimme's Top 10 Tips: To Attract, Retain & Motivate Employees

1
Pay employees fairly and well - then get them to forget about money.
2
Treat each and every employee with respect.
Show them that you care about them as persons, not just as workers.
3
Praise accomplishments … and attempts:
  • Both large and small
  • At least 4 times more than you "criticize"
  • Promptly (as soon as observed)
  • Verbally and in writing
  • Publicly and in private
  • Sincerely
4
Clearly communicate goals, responsibilities and expectations.
NEVER criticize in public – redirect in private.
5
Recognize performance appropriately and consistently:
  • Reward outstanding performance (e.g., with promotions and opportunities)


  • Do not tolerate sustained poor performance – coach and train or remove!
6
Involve employees in plans and decisions, especially those that affect them. Solicit their ideas and opinions. Encourage initiative.
7
Create opportunities for employees to learn and grow.
Link the goals of the organization with the goals of each individual in it.
8
Actively listen to employees concerns – both work-related and personal.
9
Share information promptly, openly and clearly.
Tell the truth … with compassion.
10
Celebrate successes and milestones reached – organizational and personal. Create an organizational culture that is open, trusting and fun!

[Sheryl & Don Grimme acknowledge Bob Nelson, author of "1,001 Ways to Reward Employees", www.nelson-motivation.com for his initial formulation of a similar "Top 10 Ways to Motivate Today's Employees"]

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Heading: Frequently Asked Questions about Employee Retention

Rekindling Organizational Loyalty:
Attracting, Retaining & Motivating Employees

The most frequently asked question put to the Society of Human Resource Management is: "How do we keep talent from jumping to our competitors?" This program provides in-depth answers to that question and many others! Emphasizing the importance of day-to-day benevolent treatment of employees to elicit both outstanding performance and organizational loyalty, the Grimmes share the secrets of the most successful employers. Classic motivation theory is linked to recent landmark studies, providing the foundation for immediately applicable techniques to attract, retain and motivate your staff.

Dynamic presenters incorporate interactive exercises, powerful visual aids, and information-packed handouts to deliver cutting-edge programs that give your organization the tools and insights to create long-term change. Available in a variety of formats and lengths.

Download Sample Program Outline: Rekindling Organizational Loyalty

To schedule a workshop or presentation for your organization, contact the
Grimmes today at 954-720-1512 or at: Solutions@GHR-Training.com

Heading: Demo Video - Employee Retention

To view our demo video... please click here!

Heading: Request Info About Employee Retention

If you would like more information or to offer your comments and/or suggestions, please check out our Information Request Form or email us at Solutions@GHR-Training.com

Heading: Related Links - Employee Retention

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