Fre= quently Asked Questions

&n= bsp; Wha= t are your hours? Monday to Friday, 7:30 AM to = 5:30 PM.

&n= bsp; Do = you provide meals? Yes. Breakfast, AM snack, lunch and PM = snack.

&n= bsp; Is = there anything we have to bring to daycare for our child? You will be required to bring diapers, diaper wipes, diaper rash ointment, infant formula, infant bottles= , 2 full changes of clothes, and copies of daily report form (if report is desired). The parents may bri= ng a “lovey” for nap time use.

&n= bsp; How do we pay the fee? The fee is = in a fixed amount, payable on the monthly basis. It needs to be paid by 5:30 PM on = the last business day of a month for the next month’s service. If late, a late payment charge of = $25 will apply.

&n= bsp; Wha= t if we are late to pick up our child? The= re is a late pick-up charge of $1 per minute after the scheduled pick-up time, as agreed in the contract. An occasional early drop-off (earlier than the contracted drop-off time) could= be arranged in advance, and there will be an early drop-off charge of $1 per minute before the contracted time.

&n= bsp;    Are= you closed on national holidays?      Yes= , we are closed on the following holidays: New Year’s, Martin Luther King’s, President’s, Memorial, Independence, Labor, Veterans, Thanksgiving, the day after Thanksgiving, Xmas Eve and Xmas.

&n= bsp;    Do = you close for vacations?      Yes, we ma= y take up to 15 paid vacation days per calendar year. We will notify the parents of vaca= tion closure at least 3 weeks in advance.

&n= bsp;    What happens when our child is sick?      When your = child is sick, he/she may not come to the daycare. If he/she becomes sick during the = day, we will call you immediately for pick-up within 1 hour.

&n= bsp;    What happens if you are sick?      We may clo= se due to the staff’s sickness up to 5 days a year. Beyond 5 sick days, we will repay = you for the days closed due to sickness. (Please note that we have not clos= ed for sickness in the past as we take good care of ourselves and the chance of all the staff becoming sick at the same time is rather slim.)=

&= nbsp; What happens if my child misbehaves?      When a child’s behavior is not acceptable, we will first use “re-direction.” I= f that does not work, we will use “time-out” for 1 minute per year of age. Our form of “time-out” is a relaxing time for a child to regroup. When a time-out is over, we talk t= o the child so that he/she knows what he/she can do better.

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(This page updated 5-14-09)