About the Author

About Andrew K is a Computer Analyst who has held various IT level positions and has been using computers for over 25 years starting with the TI-99/4A back in 1981. He has an extensive knowledge of DOS, Windows 3.x, 95, 98, ME, NT, 2000, XP, Vista and 7 operatings systems, computer security, computer diagnostics, hardware diagnostics and computer systems analysis. He has supported thousands of clients over the years including end users, educational institutions, governmental organizations and small to medium sized businesses. At last estimate he has taken 30,000+ support calls and worked on and assembled over 5000+ systems, from desktops to servers. His extensive technical knowledge and personal customer related experience has allowed him to seamlessly transfer his knowledge online in a clear and concise way. Computers are not Andrew K's hobby, they are his job.