WHAT IS SO SPECIAL ABOUT YOUR NEW FACILITY??
We are very excited about our new facility. We have almost 3x the indoor space we had at 20 Tremont Streett. We also have 4x the size of the outdoor space. Even more exciting than amount of the space is what the space has, a solid rubber floor throughout our facility, a new heat/air-conditioning system, skylights for a lot of natural light, lots of window for fresh air, a new updated grooming salon, and a much more enjoyable environment for all dogs.
When are you open? We are open Mon – Fri 7:00 am- 6:30pm
Can I come and visit the facility??
You are welcome to visit our facility anytime during our operating hours. We are open Mon – Fri, 7am – 6:30. We have an open door policy for you to take a look around, though a full tour is not always available. For insurance reasons, the public can not go where the dogs are loose playing. If you would like a full tour of our facility one can be scheduled.
HOW MANY PEOPLE WITH THE DOGS??
THERE ARE ALWAYS 3 PEOPLE WORKING AT ONE TIME, 2 PEOPLE ARE ALWAYS SUPERVISING THE PLAYGROUP.
DOES YOUR FACILITY HAVE AIR CONDITIONING??
FOR THE COMFORT of all DURING THE HOT SUMMER HOURS WE HAVE CENTRAL AIR CONDITIONING
Can I bring my own food? If your dog needs to eats while with us, you should bring his own food. It's much better for the pet to continue on their regular diet.
How do I know my dog
will be safe at A Better Companion?
Every dog
at A Better Companion has been interviewed and evaluated before they are allowed
to play to ensure that s/he is friendly. Also, the dogs are constantly
supervised.
HOW WILL I KNOW MY IS HAPPY?
WHEN HE IS EAGER TO RETURN, WHEN HE COMES HOME TIRED WITHOUT SIGN OF STRESS, AND WHEN YOU CAN ALMOST SEE A SMILE ON THIER FACE, WHEN YOU ASK “DO YOU WANNA GO TO SCHOOL”. THEN YOU KNOW THEY HAD A “HOWLING GOOD TIME AT A BETTER COMPANION.
HOW MANY TIMES DURING THE DAY ARE THE DOGS TAKEN OUTSIDE???
The dogs are taken out, as a pack, at 5 scheduled times a day. Puppies and older dogs are let out singly more often to allow a little alone time to go the bathroom with our distractions.
I get worried when I leave my pup anywhere. What should I do?
You should know that we all get worried or nervous when leaving our most precious possession. Questions and answers usually help most nervous mommy’s & daddy’s, BUT you should always go with your gut instinct. If you do not feel 100% confident in the person you are leaving your dog with, then you should reconsider your decision.
What if my dog acts
aggressively toward another dog?
If the act is mild and out of character, the dog will be placed in a timeout
until s/he has calmed down. If the aggression causes harm to another dog, you
will be responsible for any veterinary care for that dog, and your dog will need
to be seen by our trainer or another trainer which we can consult with.
How do I make
reservations for daycare for my dog who has never been there before?
You call us to schedule an interview/evaluation. (free of charge). At the
interview/evaluation, the dogs shot records are reviewed (rabies and distemper
are required) and the dogs temperament is tested to make sure s/he is dog
friendly, and not possessive of food or toys. After the interview, your dog may
come for daycare at any time.
Will you take my dog
to his own vet if need be?
We will unless time is of the essence. Our protocol for injuries is: We
assess the injury. We feel it is an emergency we call the owner enroute to the
Massachusettes Vet Referral in Woburn (10min away). If it is not an emergency
we call the owner and take the dog to their vet if the owner would like us to.
Do you ban any specific breeds
from doggie daycare?
NO, we evaluate all dog based on their temperament, NOT BREED. BUT we do
reserve the right to refuse admittance to any dog that we feel is aggressive or
too submissive for our play group.
Are little dogs separate from
the big dogs?NO,
we do not separate dogs by size. We feel it is in everyone best interest if we
educate large dogs how to interact with small dogs, and to teach small dogs that
not all large dog are going to hurt them.
Can you give my dog his medication?
Yes, we do administer any medications your dog may need. There will be an
additional charge for the dispensing of medications. $1.00 for pills/liquid
$5.00 for shots.
My dog went to training school but is still not trained. Can you help
him/her?
We offer several different training classes to meet your needs. Please refer to
our Training page for more information.
I'm interested in your services but have more questions. What should I do next?
Call us and ask any questions that you want. Then you will need to set up an interview/evaluation for your