XBOX "NEEDS SERVICE" ERROR

When you boot your Xbox and you get a screen like this:

There is something wrong with your Xbox.  Of this happened after you installed your MOD CHIP, then you were the direcy cause of the faikure.  The numbers below will tell you what's wrong, and list any possible solutions to correct the error of known.

The error at the TOP LEFT of the screen shows you the number.







0 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21








No number - Unknown - Check the 12pin yellow connector on DVD drive.
                     Video chip or I/O Chip bad.
                     CPU Bad
                     One or both voltages of the power supply low, or no output.
                     Solder splash short on Mainboard.


1 - bootldr - Unknown exactly, something to do with checking the motherboard.



2 - bootldr - Eeprom check failed - This could be due a bad eeprom flash/corrupted data or the eeprom chip is damaged.



3 - bootldr - ??/not used



4 - bootldr - Ram check failed - Self explanitory.



5 - kernel - HDD not locked (retail bioses equire the hd to be locked) - Booted to hard disk with mod off, and drive is unlocked, lock the hard disk. Lock the drive if you want to boot to the M$ Dash without the modchip on.



6 - kernel - Cannot unlock HDD - You put a locked hard disk from another console, and that drive is still locked, the keys do not match.



7 - kernel - HDD timeout. HDD was found - Improper jumper setting, Check power, check ribbon cable and seating, damaged hard disk.


8 - kernel - N HDD found - Check ribbon cable, broken/bad drive.



9 - kernel - HDD parameters (PIO/DMA/or size {debug}, certain size HDD minimum is required for debug) -Your Xbox motherboard is having trouble communicating with the Hard Drive.  Replace the IDE cable. The hard disk does not support one or more of these features. Do not use older hard disks for modding.



10 - kernel - DVD timeout. The DVD drive did not respond, though was recognised - Check for IDE cable and seating. Check jumper setting.


11 - kernel - No DVD Found - Drive is no good. During game play, drive failed to eject the disc after you were using the system - overheating - drive is failing. If you were inside the box, check cables and power.



12 - kernel - DVD parameters (PIO/DMA) - Modded aftermarket drive does not comply with settings. Component went bad on OEM drive minboard. Bad IDE cable.  Fix: In most cases the DVD drive needed replaced.



13 - kernel - Dashboard launch fail (due to missing/bad key, or anything else that would prevent it from running) and the dashboard didn't specify why it failed - Something has happened to the software on your xbox and it can no longer perform properly - try one of four other Dashboards.  

This error has been found to be because of the incompatibility between the (older) dashboard (4920) that older some older auto-installers use, and the new dashboard/kernel versions found in some new xbox's and found in xbox's that have been connected to xbox live.   When you log in to xbox-live, if needed, it will upgrade your dashboard file(s).  This dasboard is incompatible with the xboxdash.xbe that an old auto installer may use.   Fix:   Find someone who has a WORKING modded box - copy their C_drive to your PC.  Then copy (overwrite all) those files back to YOUR C_drive, then your alternate dashboard.  Fix: You can use the dashupdate found on most new xbox games!  Be sure to 1st unplug your ethernet cable before you run the DVD. 

This happened with a softmodded XBox
, and after you played on-line or connected to XBL and it "updated" the dash:
You will need to CHIP the XBox to fix it.  The update would have patched, altered or replaced some of the eploited files and corrupted them - or purposly altered/erasesd files that the softmod needs to run. 

Boot MOD ON to EvoX or other Dash that does not require the date and time to be set.

In your dashboard's INI fole look for something like: SNTP_Server    = 0.0.0.0 and use an IP address.  This is Simple Network Time Protocol. 

SNTP IP ADRESSES
US GA ntp.shorty.com (208.21.108.186) Location: CNSG, Atlanta, GA
US NY sundial.columbia.edu (128.59.59.177) Location: Morningside Campus, Columbia University, New York, NY



14 - dashboard - Error loading dashboard (dashboard generic error) - This error means the boot order was changed or the names of the start up files were changed - Try a newer MS Dashboard - Copy all original backup files back to HDD.



15 - - ??/not used



16 - dashboard - Other files to do with dashboard / dashboard settings (specific dashboard error) - Renew the dashboard, the one it wanted to start up (from a backup?). Xbox was dissconnected from the power cable for more than five hours, and you booted mod off to non OEM drive, so it could not run the application to set the time; so, if all M$Dash files are present, lock the hard disk, boot mod off to set time and date. If you do not have ALL the M$Dash files (the ones that pertain to setting the date and time) on your new drive then you have to put your original drive back in (the one with the M$Dash still on it), boot mod off and set the date and time; then swap the drives without physically unplugging the xbox. Unfortunately, if your NEW drive does not have all the original Xbox's files, this will happen anytime you leave the Xbox unplugged for more than five hours.  Put all the M$Dash files back on to your Upgraded HDD from the original one.



17 - - ??/not used
18 - - ??/not used
19 - - ??/not used



20 - kernel - The dashboard was attempted to load and failed; It was a cold boot, and the dashboard didn't specify why it failed, but it (for some reason) needed to be noted that the dvd passed the challenge/response authentication - This could be due to missing or corrupt M$dash related files on the drive.



21 - anywhere - This error says that the machine was booted to display a error, basically someone told the machine to reboot (or launch a xbe) with this flag, and the error code just means its been rebooted by the flag - Something has happened to the software on your xbox and it can no longer perform properly. Try one of four other MS Dashboards. Problem with the Xbox live components; Remove all the Xbox Live components.  This can happen after a SOFTMOD as well,  as some of the exploits require dashboard Ver: 4920, and if the dash is not downgraded, you get error 21.   Update: You have two locked HDDs in your Xbox, but the one that was locked FIRST gives you this error when booting to the M$Dash with the modchip off.  Unlock one of the drives - both drives must have the same Keys to function properly when locked.