Alan Drew Hansen
Home: (801) 272-4454

Cell: (801) 635-9607

Work: (801) 453-5286

 

PROFESSIONAL SKILLS AND TRAINING

 

 

Pragmatic Marketing Certified

Product and marketing management

Product positioning and planning

Market and competitive analysis

Product and program strategy

Product evangelism and oral communication

Project and engineering management

Functional and operational plans

Partner and supplier management

Business and technical writing

Spanish: reading, writing, and speaking

 

WORK EXPERIENCE

 

SunGard Higher Education; October 2006 to present

(Note: SunGard Higher Education was formerly SunGard SCT.)

 

 

Vice President, Product Management, August 2009 to Present

Coordinate the efforts of the 10 product managers responsible for each of the business segments and product lines for all of SunGard Higher Education.

 

General Manager, Product Management, October 2006 to August 2009

Led a team responsible for the Community Source UDC, which is the opening up of all SunGard Higher Education source code to its customer base in an open source model.

Led a team of 6 product managers responsible for the Banner product line, which is an ERP system servicing ~40% of all of higher education. It includes systems for student administration, human resources, finance, and fund raising. The team is responsible for developing product strategy; conducting market analysis; writing market requirements; developing product positioning; etc.

Led the program team responsible for the delivery and organizational readiness of the entire Banner Unified Digital Campus product line, which in addition to those products listed above, also includes products for data warehousing, content management, Web portal, workflow, and data integration. This overarching cross-organizational program team is comprised of 10 individuals that coordinate all Banner UDC activities and sub program teams across all relevant departments throughout all of SunGard Higher Education. This team coordinates the efforts of marketing, sales, engineering, documentation, services, training, support, and account management.

Managed and directly coordinate customer activities, including running focus groups on customer satisfaction, customer visits to better understand customer needs, speaking at conferences, etc.

Led the purchase decision, implementation, training, and support of a company-wide release and requirements management system (IBM's Focal Point product). This included the automation of the creation of the Unified Product Calendar, which is published monthly to all customers.

 

Symantec; July 2005 to October 2006

 

 

Sr. Product Manager

Responsible for the Norton Ghost, Norton Save & Restore, and Norton PartitionMagic products.

As product manager, conceived, defined, and delivered a new product, Norton Save & Restore, which is a backup product targeting the consumer and the home and small business markets.

Responsible for top line revenue as well as calculating and reporting on P&L.

Responsible for market analysis, product strategy, product planning, etc.

Coordinated directly with OEM customers (such as Dell, Sony, Toshiba, etc.) in support of OEM sales.

Coordinated with Retail Partners (Best Buy, CompUSA, Fry's, Staples, Office Max, etc.) in channel support role.

Conducted press tours including television interviews on regional and national news programs and interviews with major industry magazines like PC Magazine.

 

SunGard, SCT, and Campus Pipeline; October 1999 to July 2005

(Note: SunGard acquired SCT in the Winter of 2003 which had acquired Campus Pipeline in the Fall of 2002.)

 

 

 

 

Sr. Product Manager, August 2001 to July 2005

Responsible for a series of product lines that spanned enterprise content management, data integration, and identity/access management for institutions of higher education.

Developed product strategy, marketing plans, operational plans, product marketing requirements, pricing strategy, promotional activities, etc.

Coordinated cross-organizational team members in the development, testing, marketing, sales, support, and service of the product lines.

Supported the negotiations of contracts and helped create partnerships with third-party vendors for the delivery of co-developed products and technologies that created value for both sides.

Met often with customers and evangelized products as a speaker at numerous conferences.

One of a handful to receive the 2003 SCT Emerald Award (SCT's employee of the year award).

 

Vice President of Software Development, October 1999 to August 2001

Responsible for the high-quality and on-time delivery of Internet-based applications and services, including a portal, targeting the higher education market. The Campus Pipeline and Luminis products provide students and faculty with common and convenient virtual access to campus administrative services and information.

Led and managed the Development department consisting of 55+ Java programmers, designers, HTML coders, and project managers on as many as three separate products at two separate development facilities simultaneously.

Instrumental in recruiting many engineers and building the development organization.

Key in introducing a company-wide product development life cycle process.

 

Intelogis, June 1997 1998 to October 1999

(Note: Intelogis was a spin-off from NEST, Novell Embedded Systems Technology.)

 

 

Director of Software Engineering, January 1998 to October 1999

Led a team of nine other software engineers and one technical writer responsible for the development of the software bundled with a hardware product, PassPort, which involved Windows peer-to-peer networking using patented Powerline Networking technology. Intelogis was a Novell spin-off startup company based on code developed in the NEST business unit.

Coordinated development efforts within the group and with other departments and using sound project management techniques.

Developed software using C, C++, MFC, MSVC, Java, COM, and SAPI 4.0 on Windows 95, 98, NT 4.0, and Windows 2000.

Received a patent pending for a Java-like interpreted programming language I developed that when combined with the grammars in speech recognition technology would allow for event notification based on natural language.

 

Corel, Novell, and WordPerfect; November 1990 to June 1997

(Note: Corel acquired the WordPerfect Applications Suite from Novell in 1996. Novell acquired WordPerfect Corporation in 1994.)

 

 

 

 

Lead Software Engineer, July 1996 to June 1997

Led a team of five software engineers, the Corel Writing Tools Team, responsible for the linguistic technologies used in all Corel products. This included spell checking, grammar checking (Grammatik), thesaurus, hyphenation, word delimiting, morphology, and topic recognition.

Recruited and built a team of engineers from scratch that took over the code and data of 40 people at Novell and as a small team did an outstanding job of providing new features for all Corel product including WordPerfect Suite 8.

Coordinated development efforts within the team and with numerous other application development teams at Corel using sound project management techniques.

Developed software using C++ on 32-bit Windows with most of the code involving OLE/COM objects.

 

Software Engineer Consultant, October 1995 to July 1996

Led NDPS (NetWare Distributed Print Services) development for the NEST (Novell Embedded Systems Technology) group developing networking technologies for use as firmware for network appliances.

Developed code using C and C++ as NLMs (NetWare Loadable Modules) and using a variety of Real Time Operating Systems.

Created a NEST development environment for Windows by implementing a POSIX compatible NEST library using low level 32-bit Windows APIs.

Developed NEAT, an easy-to-use version of the NetWare Administrator in Delphi for the Small Office version of NetWare.

 

Director of Software Engineering, November 1994 to October 1995

Led the Novell Linguistic Integration Group, a team of 18 software engineers responsible for delivering linguistic technologies for use in all Novell applications. The linguistic technologies included the Writing Tools API, grammar checking (Grammatik 6.1), spell checking, thesaurus, hyphenation, character classification, topic identification, and auto-indexing, etc.

Led the relocation of a team of software engineers from Albuquerque , New Mexico , to Orem , Utah and maximized productivity despite morale issues.

 

Manager of Software Development / Site Manager, January 1993 to November 1994

Proposed, pitched, and justified the acquisition of Reference Software International.

Led and served as the site manager of WordPerfect Albuquerque Development Facility. The facility consisted of 29 developers, testers, linguists, and technical writers responsible for all WordPerfect writing tools including the Writing Tools API, Grammatik 5.1/5.2/6.0, spell checking, thesaurus, hyphenation, character classification and topic identification for all WordPerfect products.

Led team that delivered an award winning and critically acclaimed grammar checker, Grammatik version 6.0.

Delivered product on DOS, Windows 3.1, Mac, and UNIX using C and C++.

 

Sr. Software Developer, November 1990 to January 1993

Led a team of software engineers, the WordPerfect Writing Tools group, which consisted of eight developers and testers responsible for the Writing Tools API 1.0, Speller, Thesaurus, Hyphenation, and Character Classification for WordPerfect 6.0 for DOS and Windows 3.1.

Developed software on NeXT and UNIX boxes using the C programming language.

Developed software for the VAX version of WordPerfect 5.1 using VAX Assembly and C programming languages during the first year of employment.

 

EDUCATION

 

Master of Business Administration (MBA)

 

 

David Eccles School of Business, University of Utah , Salt Lake City , Utah

Graduated with honors in May 2003.

Graduated Beta Gamma Sigma and Phi Kappa Phi.

Graduated with a cumulative GPA of 3.77.

 

B.S. Electronics Engineering Technology (EET)

 

 

College of Engineering and Technology, Brigham Young University , Provo , Utah

Graduated in 1992 with an emphasis in digital circuits and assembly programming language.

Only two classes from a double major in Computer Science.

3.76 GPA in Computer Science course work.

Worked 30 hours a week from 1987 to 1990 for the university's administration department as a COBOL programmer on an IBM 370 architecture on both the VM and MVS operating systems (1987-1990).

 

PERSONAL INFORMATION

 

Eagle Scout—On My Honor!

Served an LDS Mission to Madrid , Spain

Married 24 years to high school sweetheart

Three children, 20, 18, 12—all boys

Play saxophone, piano, and flute

Avid runner, downhill skier, and golfer