| William
E. Alleman 140 Helen Dearborn Rd Weare, NH 03281 |
|
OBJECTIVE
To contribute as a network professional to a
dynamic, inquisitive, innovative organization in a position that can utilize broad
technology experience and accreditation in computer IS/science, hardware and
software support, web development, and customer service.
SUMMARY OF
QUALIFICATIONS
Expertise, knowledge, and skills in such
areas as:
–
Technology Generalist –
Research Specialist –
Problem Solver
–
Win2k3/XP/2k/NT/98/95/3.1/DOS –
IIS, Proxy Srvr, Mail Srvr, SQL Srvr – Web
site development
–
Software/Hardware Support –
Process Analysis & Tech Writing –
Equipment Repair
–
Documentation –
Strong communication and customer service skills
–
Adept at balancing urgent solution implementation
with analysis, research and innovative longer term solutions.
EDUCATION &
CERTIFICATIONS
MCSE, MCP+I
BS, Computer IS
Certificate, MS Windows 3.1, Windows 95 Support
ASEE, Laser Electro-Optics Technology Spfld (MA)
INFORMATION
TECHNOLOGY EXPERIENCE
Computer
Express Inc.
Computer IT Consultant
Ø
Member of administration & support
team for the State of
Ø
Network Administrator for district's
5-site NT/Novell network
Ø
Developed network and
procedural documentation, organized free-form network, and implemented Best
Practices
Ø
Coordinated efforts of
team of 5 technicians and liaisons
Professional
Teledata,
Ø
Provided technical support for
software for the call center industry
Ø
Developed customer
training materials
Computer
Express Inc.
Computer IT Consultant
Ø
Member of administration and support
team for 2800 NH Dept of Health & Human Services Windows 95/98 desktop and laptop pcs in a Netware / MS Office /
Lotus Notes environment
Ø
Provided design & maintenance of
Desktop Technical Services intranet web
Ø
Conducted NH DHHS
desktop Y2K analysis and evaluation, providing
recommendations for readiness testing and implementation
Ø
Provided support and
systems analysis to NH DHHS Child Development Bureau resulting
in opportunities for standardization, consolidation and training to improve NH
child care subsidy system
Fidelity
Investments,
EPIC Technical Representative
Ø
Provided hardware, operating system
and software phone support for a variety of pc- and Web-based automated
investment packages
Ø
Interfaced with brokerage department
to resolve complex issues in a timely manner
Ø
Member of beta software support team
LASER/OPTICS
EXPERIENCE
Summit
Technology Inc.,
Final Test Technician
Howtek
Inc.,
Sr. Optical/Mechanical Technician
Resonetics
Inc.,
Laser Systems Engineer
Kollmorgen
Corporation,
Laser Technician
Advanced
Kinetics, Inc.,
Development Technician
Laser
Technician
under the supervision of Dr. Gordon A. Murray at:
Excitek,
Inc.,
Cooper
LaserSonics,
Tachisto,
Inc.,
ADDITIONAL SKILLS
& ACCOMPLISHMENTS
Ø
Strong Research & Development,
Production, and Customer Service experience.
Ø
Provided engineering support
documentation, database creation and maintenance, project coordination,
software development, opto-mechanical fixture design, documentation &
fabrication, and technology transfer & training.
Ø
Tested, maintained, and repaired
electronic equipment (including computers and laser systems).
Ø
Experience with excimer, TEA CO2, CW
CO2, CO, XeHe, Ar and Kr Ion, pulsed Nd:YAG, frequency-doubled Nd:YAG and Ruby
lasers, employed variously for medical, entertainment, academic, military, and
materials processing applications.
Ø
Familiarity with color science,
electronic prepress image editing & proofing, UV, visible, and IR optics,
spectrophotometric measurement systems, high voltage electronics, high vacuum
systems, heat exchangers, cryogenic gas processors, thyratrons, sparkgaps, and
fast discharge technology.
Ø
Experience in applications
engineering, field service, technical writing, and customer training and
support.
Ø
Experience in purchasing of materials,
tools, supplies and equipment.
Ø
Previous Secret Government Security
Clearance and familiarity with government security logging procedures.
Ø
Certified Motorcycle Safety Foundation Instructor/RiderCoach for NH Dept of Safety
Ø
Mensa member, officer, proctor,
webmaster
This résumé is also
available online at http://allemanse.com/resumes.htm