Beth Goldman
MA Industrial Design
 
Interaction Design
Usability

Visual Design

 
  Overview
 
 About This Site
 
 Contact Info & Resume
     
 
Most Recent Work
 
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 Quicken Medical Expense Manager
 
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 Quicken Control Spending
 
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 Peoplesoft Support Agent Console
 
 
 
Web-based Applications
 
 PeopleSoft CRM Design Patterns
 
 Royal Bank Image Search Tool
 
 ZEGO Communication Manager
 
 ZEGO Campaign Manager
 
 Hyperion Performance Scorecard
     
 
Desktop Applications
 
 Hyperion Activity Based Management
 
 Hyperion Performance Scorecard
     
 
Websites & Interactive Media
 
 ZAQ Website
 
 ZEGO Online Ad
 
 ZEGO Overview - Flash
     
 
 
 
PeopleSoft CRM Design Patterns
2003

Project Overview
The PeopleSoft CRM product suite assists companies in managing all interactions with their customers in the areas of marketing, sales, and service.

Design Notes
Design patterns for common functions were identified and used as much as possible to ensure consistency across all applications. The credit card design pattern was designed to assist call center support and sales agents to manage, enter and validate credit card details for customers.

 
 
     
Responsibilities
Lead UI Designer
  • Requirements
  • Interaction Design
  • Screen Layout
  • Usability Evaluations