While updating emergency
service numbers for work, I needed to get a phone
number for Burlington Northern
Railroad. Thinking that this would be an easy task, I looked in my Qwest
phone book. The number not being listed there, I looked online at qwestdex.com,
finding 2 numbers easily. The first number has been busy for about 2.5
hours (I really want to get this project done, so re-dial is my friend
- sometimes) The second number is not
disconnected, yet not in
service. Still seeking a valid phone number that can be called in case
of an emergency, I called 411. They gave me a phone number that ended up
being a fax line. Getting quite frustrated, I called the customer service
number in the Qwest phone book. After about eight minutes and endless "options
to choose from to help my call be answered
correctly" I get this lady
in customer service. I explain to her that the phone numbers online and
the phone number that was given to me at 411 not only did not match, but
did not work either. I told her that I was updating my emergency service
numbers for work, and really needed a number for Burlington Northern. She
gets all snippy with me and says that she is in customer service in Phoenix,
AZ and she can not help me. Questioning her again, I said that I dialed
the "customer service" line and needed customer service. A phone number
to someone who can pull their heads out of their asses long enough to find
a freaking phone number! Then she gives me the number for 411. SHIT! I
said that she was obviously not listening to me when I told her that 411
gave me a fax number. So she suggested that I dial "O". Quite pissed off
by then I said "Well I sure am glad that I don't use Qwest anymore" and
hung up on the bitch. I did call 411 back - but it was not to get the number
for Burlington Northern. Dialing 411, you have to say what city and state
you are looking for, then for what listing. So I did and I asked for AT&T.
The lady who came onto the phone line was not helpful (to say the least).
She kept asking me if I needed the number to change my service, and if
it was a business line or a home line, and why I wanted the number. I told
her point blank.... "Qwest has shitty customer service. I have been looking
for a phone number for the last god damn hour and no one at your company
seems to give a shit. I would please like the number for AT&T because
they are probably not big assholes like you who screw me at every chance
you get." Needless to say she gave me the phone number. I called AT&T
and got the number I was looking for in the first place. I explained to
the gentleman that I did not have AT&T for my business phone lines,
but if it was up to me I would. He was happy to help me. And there you
have it kids.... I am banning Qwest from my life. Assholes who don't give
a shit about anything do not deserve my support. -J