|
|
|
|
|
Become a Certified Help Desk Analyst! |
|
Help Desk Analyst Training Class and Certification Test
This 3-day, information-packed course prepares you for virtually any telephone Helpdesk or customer service position, and will teach you what you need to know to become a Certified Help Desk Analyst!
Managers Set a baseline skill set for your team! The material covered in this course is based on well-established corporate helpdesk and customer service practices.
Individuals Get the credentials you need to jump-start your IT career! A great foundation for more advanced certifications.
|
What's Covered in the Class Telephone customer service skills through interactive classroom discussion covering well-established corporate standard practices. Hands-on lab experience installing Windows XP, troubleshooting common hardware and software problems, and configuring network and other advanced settings.
Testing for Certification Tests will be administered in the training class by the instructor. Upon passing the certification test, your official certificate will be mailed to your address.
Testing fees are included in the price of the course. Retakes will be available online. You may retake the test as often as you like for no additional fee.
If you have any questions, please contact us.
|
Registration Online registration is now available. Please see our schedule for upcoming classes. Registration fees are payable online. Major credit cards are accepted.
Upon registration, we will send you a confirmation email which includes directions and details about the venue location.
Seating is limited, so register today!
Help Desk Analyst 3-Day Training Class with Certification Testing Fees - $1995
|
