Christopher Savino
E-mail: Savino@home.com
Web page: csavino.home.attbi.com/

Objective: To obtain a position in which I can utilize my interpersonal skills and my advanced computer experience.

Experience:

Phoenix Insurance, Enfield CT 12/99 to Present

Jr. Software Engineer
Primarily responsible for the engineering of software "Kits".
-Producing software "kits" for use on standard company desktop.
-Weekly trouble shooting and 3rd level support.
-Trouble shoot application problems via registry and DLL comparisons.
-Build and maintain web documentation for user help and instruction.
-Field software production using ZEN.

Phoenix Insurance, Enfield CT 12/98 to 12/99

Data Readiness Analysts
Primarily responsible for the testing and distribution of software.
-Testing the software "kits" engineers make on standard company desktop.
-Distribution of updates and software in the form of company wide desktop revisions.
-Provide new product testing for desktop or area distribution.
-Trouble shoot application problems via registry and DLL comparisons.
-Build and maintain web documentation for user help and instruction.
-Hardware testing for general population compatability.
-Field software distribution via GUI perl script compairing server directories.


 

Professional Development Group Farmington, CT 2/97 to 12/98

Software Instructor
Primarily responsible for daily software instruction for a variety of different companies across CT and NY.
-Maintain a wide variety of software knowledge. All levels and versions.
-Provided on-site consulting for several large insurance companies.
-Mentor new instructors in the appropriate classes and Discovery technique.
-Class summery and evaluation of student reaction to varying input.
-Use and learn Socratic “Discovery Method” of teaching.
-Provide after class assistance for more advanced problems.
-Constant challenge for higher level of knowledge needed for advanced instruction.
-Responsible for machine setup loading of software and hardware troubleshooting.
-Work on development team for “Roll Out” situations providing class production and special interdepartmental instruction.

Continental Computer Systems, Inc. Newington, CT 5/96 to 2/97
 
Service Products Specialist
Responsible for the customer presentation and coordination of service and hardware programs to both new and existing client bases. Participated actively in the administrative execution of Service and Product Sales transactions.
-Processed all outgoing and incoming billing to customer base and service provider.
-Maintained credit memos for customer and service provider.
-Used sales and action reports to track and predict company revenue.
-Provided first level support on Unix technical help desk.
-Assisted the Sales and Service Manager as directed and assigned.
-Internal desktop PC support for Windows 95 and Microsoft Office applications.
-Provided special customer training for several Microsoft applications.
-Gained hardware knowledge regarding replacement and diagnosis.


ITT Hartford Simsbury, CT 10/93 to 5/96

Technician V, Life Facility Services
Primarily Responsible for all Corporate Copy Center functions. Maintained all copy machines i.e. service, supplies.
-Created quarterly reports on machines usage and account charge back.
-Processed all incoming overnight mail via computer and Airborne Libra II Tracking Software V10.00.
-Immediate audio and video trouble shooting per customers’ request.
-Modified Life Companies phone database via Digital VT420.
-Maintained duty log for Building Services at customer's request.
-Complied first Copy Center mission statement.
-Worked with customers through cc:Mail and voice mail for special requests to meet timely deadlines.
-Simsbury location video conferencing:
-Communicated room assignments and dial up numbers to sites.
-Planned and organized multi-point video conferences.
-Provided customer training on equipment.
-Control panel operation and camera direction for all meetings.
-Equipment upgrade and troubleshooting.


A-copy America Chicopee, Ma 7/91 to 11/93
 

Equipment Sales Representative
Responsible for the upper region of Massachusetts and received several ‘Salesman of the month’ awards for highest sales numbers.
-Organized ‘cold call’ meetings to indicated target areas.
-Demonstrated and trained key operators on copy equipment.
-Tracked customer base for account service and future sales.

Accomplishments:Completed a four week A-Copy sales and product training course with S.P.I.N. sales training. Cannon University four week product and sales training, Mitsubishi Sales and Product training, Xerox 5090 operator training, R.T.T.I. (Rockford Fosgate Technical Training Institute) Received one positive customer feedback letter a month for two years at ITT Hartford 1994 and 1995 (31 on file).

Education: Johnson State College, Johnson Vermont. 7/86 to 5/88 business and computers.
Central Connecticut State University, New Britain CT. 8/88 to 2/89.

Software Experience: Windows 3.1, Windows 95, Windows NT Workstation, Microsoft Office (Office 3.4, 7.0, 8.0), Microsoft Exchange, Schedule Plus, Outlook, Lotus Notes 4.6, Eudora Pro and Light, Netscape/Communicator (Version 2.0 through 4.6), Microsoft Explorer (Version 2.0 through 4.0), Crystal Reports, Tiny Term, Ontime. Web master capabilities: created and published web sites.

Hardware Experience: Replacement, diagnosis and installation of PC hardware. Including but not limited   to: video cards, sound cards, modems, hard drives, CPU's, Ram, and CD ROM's. Internet connection hardware including cable modems and network card setup. Vast office machine experience; Laser printers, copiers, fax machines, folders, Mailing machines. Picture Tell 4000 video conference machine with dual Motorola ISDN single line adapters.