Who's Who (A Guide to Cruise Ship Personnel) Captain: The big boss; may also be referred to as The Master (of the Ship). Staff Captain: The second in command; usually in charge of navigation and safety. Hotel Manager: In charge of passenger services, including restaurants, bars, and accommodations. (If you need someone to complain to in these areas, the buck stops here.) Chief Engineer: In charge of all the onboard machinery, including the engines. Purser: In charge of information and financial matters (this is where your bill comes from at the end of the cruise). Chief Steward: In charge of making sure all cabins and public rooms are cleaned and maintained. Cruise Director: In charge of all activities and entertainment; also gets to act as the ship's effervescent emcee. Doctor: In charge of medical care. Entertainment Director: Heads the show team. Head Chef or Chef de Cuisine: In charge of the kitchen (galley) and the menus. Shore Excursion Director: In charge of land tours; often doubles as the port lecturer. Maitre d': In charge of the dining room operation. Cabin Stewards: The people who clean the cabins. Dining Stewards: A fancy name for waiters.