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We here at Candle Lytes respect
your privacy. Any information gathered during the order
process will be kept strictly confidential and used for shipping
purposes only. We will not sell or rent your email address
or any other information for any purpose.
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Order Policy:
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| Orders may be placed via our website or
phone. At present, we are only accepting PayPal as the
payment method. PayPal is a free service that allows buyers
to complete a transaction using their credit cards safely and
securely over the internet. If you would prefer to pick up
your order, please contact us for instructions. Your order
will be attended to promptly, and may require additional time for
custom requests or large quantities. We will contact you if
we cannot ship you your product within 5 business days. |
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| Our Shipping Policy: |
| All packages are shipped via USPS or UPS to the
continental United States only. We apologize if you live
outside the continental US as at this time we do not ship to your
location. We reserve the right to ship via USPS Priority
Mail or USP at any time. |
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| Our Guarantee: |
| We guarantee our products. If you are ever
dissatisfied with a purchase, please contact us. We will
gladly send you a replacement or a refund. |
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| Return Policy: |
| All returns must be authorized by a
representative of Candle Lytes. Returned items must be
received in the original condition and properly packed to be
accepted. You will be issued a RMA # which must be displayed
prominently on the package. Please contact us by email or
phone should you ever have to return a product. |
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