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Frequently Asked Questions Table of Contents
How do I become a PayPal member?Becoming a PayPal member is simple. Best of all, It's free. Shop on our Site and place the items you would like to purchase in your shopping cart. When you are done shopping, click on the "Check Out" button in your shopping cart. You will be bought to the Payment Details page, which lists the amount you are being charged, and the shipping charges. Below this information you will see the following:
Click on the button. A one-page form will appear asking for your name, address, and credit card information. Fill out all the required information and press continue to complete your check-out. The next time you use Collectibles at a Click or any other Site utilizing PayPal, you will only have to sign on with your password. Yes: It's that easy. And it's secure, too! Back to TopWhat do you charge for shipping? Click here for the shipping rate chart When will I get my order?Orders from our WEB Site are collated and pulled from stock daily. Each item is checked by quality control to be sure you are receiving what you expect before they are packed for shipping. Generally, your item will ship on the Monday following your purchase. (Weekend orders may need to wait until the following Monday) If you need a faster turn-around please email us. We will do our best to accommodate you. (Rush charges may apply) Once the item ships, you will receive and email from the shipper with a tracking number. You will be able to log on to their WEB Site for up to date information on when your package will arrive. In most cases, your package will be delivered on the day specified in the email. Back to TopWhat if the item I want is out of stock ?We at Collectibles at a Click make every attempt to keep our WEB Site updated with current information. If an item you ordered from our Site is not in stock, we will do our best to inform you via email as soon as possible. If an item goes out of stock it will be available within 7-14 business days. The item will then go through a quality inspection before being shipped to you, generally the following Monday. See When will I get my order? Back to TopWhat is your return Policy?If you are not completely satisfied with your purchase, you may return it within 30 days of the original purchase date. Please email us ahead of time so we know to expect your return. The customer will pay all shipping and handling on returns. Your account will be credited for the purchase price once we receive the item back in resalable condition. We recommend that you ship via an insured carrier, as we DO NOT EXCEPT DAMAGED RETURNS.
Should you receive an item that IS NOT what you ordered, we will refund the purchase price or exchange the item once the incorrect item has been returned to us in salable condition. Please contact us should this occur. Shipping charges are not refundable should you decide to receive a refund rather than an exchange. Back to TopHow do I contact Collectibles at a Click?Email: We do all of our correspondence via email. Send mail to: collectiblesataclick@comcast.netFor your convenience, our email address is also found at the bottom of every page on our WEB Site. Just click on the link to send us an email.
Fax: Our fax number is 1(801)469-4643
We do our best to respond to all inquiries within 48 hours during working days.
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Copyright © 2004-2008 Collectibles at a Click. All rights reserved.
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Send mail to: collectiblesataclick@comcast.netCopyright ©
2003-2012 by Collectibles at a Click™. All Rights Reserved. Use of this Web
site constitutes acceptance of the Collectibles at a Click™ Terms
and Conditions Agreement This is the WEB Site of Collectibles at a Click, which is not an affiliated company of the Disney Company or Gund, Inc. The
representations on this site are those of Collectibles at a Click. Gund Images ©Gund, Inc. Gund®, babyGund® and Gotta Getta Gund® are registered trademarks of Gund, Inc. All designs
copyrighted Gund, Inc. Disney names and
products are registered trademarks of the Disney Company. Barton's Creek
Collection™ is a trademark of Gund Inc.
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