Name ____________________
Street Address _______________________
City, State, Zip and Country __________________
Your Vehicle Identification Number is: YV____________________
Volvo Cars of North America, LLC, has voluntarily decided to extend the
warranty period for the Electronic Throttle System function on your
vehicle to 10 years or 200,000 miles from the original in service date and
zero miles, whichever comes first. In addition, Volvo Cars of North
America, LLC, is providing you with a free Electronic Throttle System
software upgrade, which will be available after March 1, 2006.
If you are not currently experiencing any of the symptoms described below,
we encourage you to wait until March 2006. At that time Volvo will have
the software upgrade available through your servicing authorized Volvo
retail facility. At your next regularly scheduled service appointment or
retailer visit after March 1, 2006, Volvo will install the upgraded
software on your vehicle
Why is Volvo extending the warranty on the Electronic Throttle System?
The California Air Resources Board believes that your vehicle may posses
an inability to meet certain California emission-control requirements for
its useful life due to the Electronic Throttle System. Volvo Car
Corporation and Volvo Cars of North America, LLC have agreed to extend the
warranty to address this concern.
What conditions might be evident if this system needs repair?
Your vehicle may experience situations related to the affected Electronic
Throttle System function in which the Check Engine Light or ETS light
illuminate.
Additional symptoms that may be associated with this condition include,
uneven engine idle, and/or the onset of "limp home mode", a condition that
affects drivability potentially restricting maximum vehicle speed to
between approximately 10 and 30 miles per hour.
Is this warranty extension a recall?
This is not a recall campaign. As the limited warranty on the ETS has been
extended, there is no corrective action required. Unless you experience
the above mentioned symptoms you do not need to contact your retailer. At
your next regularly scheduled service appointment or retailer visit after
March 1, 2006 Volvo will install the upgraded software on your vehicle.
How will Volvo and your retailer assist in this matter?
If, within 10 years or 200,000 miles, whichever comes first, from the date
your vehicle was originally placed into service and zero miles, your
vehicle exhibits any of the conditions mentioned above regarding the
Electronic Throttle System function, contact your nearest authorized Volvo
retailer to schedule an appointment for a diagnosis. Repairs or
replacements required based on the diagnosis and which are a result of an
Electronic Throttle System failure will be covered by this extended
warranty and performed at no charge.
Are there other conditions not related to the Electronic Throttle System
that may exhibit similar symptoms?
There are other conditions and systems that may cause the above symptoms
that are not a result of an Electronic Throttle System failure. Repairs of
such conditions would not be covered by this extended warranty. Only
repairs or replacements required based on the diagnosis and which are a
result of an Electronic Throttle System failure will be covered by this
extended warranty and performed at no charge.
Have you previously paid for this repair?
If you have already paid to have the Electronic Throttle System repaired
or replaced within 10 years and less than 200,000 miles, you may be
eligible for a refund.
How do you apply for a refund?
· Send your repair order with a copy of this letter (retaining a copy of
both for your records) to:
Volvo Parts & Service Warranty Rebates
c/o ACB
P.O. Box 343230
Memphis, TN 38184
· To avoid delays do not send this information to any other location.
· The repair order must show that you previously paid for Electronic
Throttle System servicing, and include the amount you paid, the date of
payment, your name, and address. If the repair order does not include your
vehicle’s VIN number, please provide some other documentation reflecting
that number, or simply write that VIN number onto the repair order. Also,
due to varying state laws and to ensure prompt reimbursement of sales
taxes paid in relation to these payments please complete the attached
assignment form and return with the repair order.
· Please allow 4 weeks for reimbursement.
If you have questions or seek status of you claim please contact:
www.acbpromotions.com/volvoetmwarranty
Volvo ETM Warranty help desk at 866-637-3774
Can we assist you further?
If you have difficulty getting your vehicle repaired promptly and without
charge, please contact your retail facilities' Service Manager. If you
still have concerns regarding this issue please contact the Volvo Customer
Care Center at 800 458-1552 Monday through Friday, 8:30 A. M. to 7 P.M.
Eastern Time.
Thank you for your attention to this matter and remember to keep a copy of
this letter for your records. We have taken this action in the interest of
your continued satisfaction with your Volvo.
Very truly yours,
Eunice Stern
Manager, Customer Care Center
_____________________________
For customers who have previously paid for this repair and who paid sales
tax on such repairs please fill out the attached assignment form. Prompt
return of this form will permit Volvo Cars of North America to reimburse
you for sales taxes paid in connection with this repair rather than
require you to submit a refund claim directly with the state.
--------------------------------------------------------- Detach Here
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_________________________________________________ hereby assigns to Volvo
Cars of North
Owner's name(s) [Please print]
America any and all rights to a refund of sales taxes paid in connection
with reimbursement of Electronic Throttle System repairs.
_______________________________________ ________________
______________________
Vehicle Identification Number
Year
Model
________________________________________ ______________________
Signature
Date
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*Volvo is a registered trademark of Ford Motor
Company,
AB Volvo or Volvo Cars North America.