Emily D. Grace

Hopewell, New Jersey

Lead Financial Analysts and their client teams in the conversion of existing Contact Management data systems to Salesforce.com by doing the following:

• Contact teams via phone to schedule conversion
• Document and track team's conversion process using Salesforce.com
• Demonstrate features of Salesforce.com to teams
• Assist teams with extracting Contact Management data from ACT!, Goldmine, Outlook, and other Contact Management systems.
• Monitor data conversion process and evaluate results.
• Troubleshoot errors that occur during conversion process.
• Map client data structure from source Contact Management system to Salesforce.com.
• Assist team with data cleanup using Salesforce.com and Microsoft Excel.
• Provide training and technical support to team after conversion is complete.
• Assist with documentation of conversion process.
• Write and edit communication templates for email communication throughout conversation process

• Design and build websites.
• Deliver introductory, intermediate, and advanced PC software training in MS-Windows, Word, Excel, PowerPoint, Access, Outlook, and internet concepts;

• Deliver introductory, intermediate, and advanced PC software training in MS-Windows, Word, Excel, PowerPoint, Access, Outlook, and LAN concepts;
• Facilitate business meetings and focus groups;
• Conduct evaluation of vendor PC training programs, analyze findings, and recommend vendor choice;
• Administer rollout of training registration system to multiple training centers;
• Consult with customer to analyze training needs and learner skill levels and determine and deliver appropriate training solutions;
• Schedule and administer on-site classes;
• Provide technical support to students after training;
• Manage Learning Center resources including hardware, software, network access, and course material inventories;
• Conduct cost-benefit analyses for hardware and software purchases;
• Design and develop new courseware;
• Customize and enhance vendor courseware as needed;
• Facilitate professional development programs such as "Service Plus" and "Techniques for an Empowered Workforce" (Development Dimensions, Intl.)

• Provided pre-sales technical assistance to customers including demonstrating, prototyping, and planning implementation of FOCUS software after initial purchase, and solving technical problems. Platforms supported include PC DOS and OS, IBM mainframe (VM/CMS and MVS), VAX/VMS, HP MPE/XL, and WANG/VS;
• Managed customer technical support help desk;
• Designed and developed custom FOCUS demonstrations and application prototypes for potential customers using PC and IBM mainframe FOCUS, DB2, VSAM, and KSAM interfaces, and the PC FOCUS link to the IBM mainframe.

• Instructed employees in DB2 concepts and SQL programming techniques;
• Trained employees and customers in programming and administration of 4GL language to access relational database management systems in ClCS/MVS environment;
• Designed and developed courseware and instructor guides for employee and customer classes as well as specialized presentations in IDEAL application development;
• Led Quality Assurance team to test IDEAL support of VSAM in new product release; conduct quality assurance tests in ClCS/MVS environment Princeton, New Jersey
• Instructed employees in DB2 concepts and SQL programming techniques;
• Trained employees and customers in programming and administration of 4GL language to access relational database management systems in ClCS/MVS environment;
• Designed and developed courseware and instructor guides for employee and customer classes as well as specialized presentations in IDEAL application development;
• Led Quality Assurance team to test IDEAL support of VSAM in new product release; conduct quality assurance tests in ClCS/MVS environment

• Trained customers in use of PACBASE;
• Assisted in preparation and revision of course materials and workshops;
• Used PACBASE to generate COBOL DL/1 programs in an IMS DB/DC environment and COBOL REALIA online programs for the IBM PC;
• Assisted in project planning:
• Performed business analysis using MERISE methodology
• Documented all stages of project specifications

• Taught Learning Center and on-site customer classes in application programming and database administration using ADR database products including DATACOM/DB, ADR/DL COBOL generator, IDEAL, and DataDictionary;
• Certified educators to teach customer classes.

• Designed, developed, and implemented clinical data entry system on Honeywell DPSS, including analysis, programming, user training and support, documenting, and troubleshooting

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