Ethnographic observations are now used widely to inform human-centered 
design and market research. However, understanding how to optimize the value 
of ethnography within complex systems of social interaction is far less common. 
This requires an anthropological perspective that is strategic and systemic, 
with an emphasis on relevance. Strategic
Strategic research is designed 
specifically to elicit relevant
insights. Well-crafted research
plans enlist the right combination
of methods (ethnographic and
otherwise) to provide a lens for
understanding the social 
phenomena that have a direct
bearing on the topic at hand. Systemic
Systemic thinking involves 
understanding ethnographic
and other research data in the
context of broader cultural
patterns. Interpretive value is
realized by identifying a range
of culturally attuned
opportunities for potential
design solutions. Relevant
Relevance hinges on 
one thing: context. An 
anthropologically-informed 
research strategy combines a 
deep understanding of an 
organization’s culture with 
findings from the field to 
generate innovation with 
impact.