4726 Thackeray Place NE
Seattle, WA 98105
206-634-9271
harrison_family@hotmail.com
Technology Leader with over ten years of progressively
responsible engineering management, product management, project management,
consulting, and professional services experience in high technology,
telecommunications, and wireless and fixed-line digital media industries.
Demonstrated success in directing a company’s engineering and business
resources through the delivery of high value, extensible solutions. Proven ability to lead high performing
teams including small marketing, engineering, and professional services
teams, large multi-functional project teams, as well as entire operational
units. Areas of expertise include: engineering
management, business planning, product management, and operations/project
management. Proficiency in all current project management and resource
management tools. Track record in authoring and implementing internal
engagement methodologies and solution design guidelines, and authoring product
and technology specifications. I am
a firm believer in putting the customer first, leading by example, and building
win-win business solutions.
· Provided M&A support and market analysis for Loudeye's Corporate Development division.
· Responsibilities included the identification of potential acquisition/merger targets relating to Loudeye's business initiatives, technical due-diligence on prospective M&A candidates, and market analysis/recommendations on possible future business options for Loudeye.
·
Director level role in creating and managing a
new consulting services division within the company.
·
Direct P&L responsibilities, reporting
directly to the President/CEO and VP of the Consulting Services division.
·
Successfully launched and established a
consulting solutions "arm" of the Loudeye digital media services
company.
·
Managed globally disperse teams of business and
technical consultants through the completion of over fifteen client engagements
with gross revenues in excess of one million dollars resulting in an operating
margin consistently above twenty percent.
·
Participated in numerous cross-departmental
initiatives to increase revenue and improve efficiencies through several
organizational changes (e.g., IPO, multiple acquisitions, rapid growth and
international office expansion, layoffs and consolidation).
R&D Manager, Design Lead,
Mosaix, Inc., Redmond, WA 1994-1999
·
Managed efforts to investigate new technologies
and their adoption/integration into Mosaix proprietary CTI platform.
·
Acted as the lead technical consultant on all
Mosaix Professional Services engagements.
·
Responsible for designing, prototyping, and
deploying integrated callflow/workflow (agent effectiveness) technologies that
were ultimately the basis for the Lucent/Avaya purchase of Mosaix.
·
Instrumental in all technical phases of the
Lucent/Avaya acquisition of Mosaix. Acted as technical liaison to Lucent
technical staff during the acquisition of Mosaix by Lucent/Avaya.
I am an active northwest enthusiast, with sporting
interest in skiing, hiking (especially on the peninsula), and sailing. Hobbies include home renovation/restoration,
community projects, and DVD authoring for friends and family.