Paul G. Jaeger – Pragmatic Electronic Technician

jaegerz@comcast.net  http://home.comcast.net/~jaegerz

Professional Objective: A position that will take advantage of my passion for technology, extensive technical background,
as well as my customer service  and people skills.

Summary:  Well rounded  Electronic Technician specializing in all aspects of personal computers and their associated
peripherals.  Extensive experience in PC hardware support, software support, customer service and Web design.  Self
motivated person with excellent communication skills and abilities, who enjoys responsibility and challenge.  Problem
solver who works well with people, and interacts effectively at both technical and management levels.

Technical Skills: 

·         Operating Systems:  MS-DOS, , Windows 98, ME, XP, 2000,  NT 4, NT Server/Workstation and networking experience.

·         Software:  MS Word, MS Access, MS Excel, MS PowerPoint,  MS Outlook, MS FrontPage, HTML, Dreamweaver, and
Adobe Photoshop.  Also experienced in many other various software applications.

·         Hardware:  Workstations PC’s, laser printers, inkjet printers, impact printers, scanners, digital recording systems.

Present Position: Home based PC Repair and Upgrade Service

Employment History:  Hewlett Packard, Cupertino, Ca. Voluntarily Retired

HP – Software & Hardware Test Technician / Data Base Business Administrator              2001-2002

·         Tested and evaluated DVD CD writer hardware and software compatibility then entered and recorded defects into
tracking system.

·         Worked with vendors and engineers to correct and resolve issues.  Ensuring defect free software builds for the HP
Pavilion PC, while meeting tight schedules.

·         Windchill Data Base Administrator – Tested, evaluated and configured web based parts/revision tracking database. 
Trained 200+ users on operation of the system, with excellent evaluation and immediate implementation.

HP – Prototype PC Technician III                                                                                                     1995-2001

·         Assembled prototype PC’s per schedule, loaded software, insured proper operation and distributed to R & D engineers
and vendors.

·         Maintained and organized stockroom, parts inventory and defect tracking system.  Increased accuracy and reduced
product retrieval time.

·         Developed and maintained department web pages and inventory tracking system utilizing Microsoft FrontPage,
Access 97, and Dreamweaver.

·         Worked with  R & D product  software/hardware engineers and vendors to maintain product integrity.

·         Provided technical and assembly direction to less experienced  R & D engineers and supervised PC assemblers.

·         Organized and implemented scrap and excess equipment programs, resulting in a 50% decrease in storage space.

·         Designed, set up and maintained Prototype labs (3) and R & D stockroom, from Pavilion PC startup to present position
as world leader.

HP – Electronic Maintenance Tech II / Support Delivery Customer Engineer                          1982-1995

·         Performed onsite service, support and repair  for Hewlett Packard’s production/office computing environment.

·         Repaired and maintained RTE, UNIX systems, laser printers, Windows PC’s and their associated peripherals.

·         Established and maintained maintenance files, procedures, and parts inventories

·         Scheduled repair calls, coordinated moves and relocation activities with site IT, completing on schedule

·         Maintained site security system, and cameras utilizing 50ft. bucket lift.

Education:

DeVry Institute of Technology – Electronic Technician Program

Santa Monica College - Liberal Arts Major

University of Portland  - Liberal Arts Major