Kevin M. Crocker                                                                                     113 River Pointe Way, Apt. 6209

                                                                                                                     Lawrence, MA 01843

Phone (978) 873-3703


Summary of Qualifications

Ten years of information technology experience with extensive hardware and software install and maintenance. Superior communication and people skills established through company training in customer service and problem resolution. A deep felt desire to serve the customer, resolve problems and provide a complete IT support solution. Possesses excellent working knowledge of client server network fundamentals. A self starter that is well organized and capable of multitasking with numerous responsibilities while meeting required deadlines.


Professional Experience


Desktop Support for Retail Convergence contracted through Hollister

South Boston, MA                                                                                                                                                              07/07/2010 – Present

Desktop Support Engineer                                                                                                                               

  • Desktop support coverage for a mixed platform (Mac OS & Windows) internet company with approximately 250 end users
  • Typical helpdesk triage and level 1 support by phone and email for email, printers, application support and breakfix
  •  Jr. systems administration within Active Directory, Open Directory and MS Exchange for Mac and windows environments with user account, distribution and security group creation and management
  • IP phone and mobile device support
  • Thin client support within a remote desktop environment with virtual desktop and server creation and management
  • IT project management for inventory, image design and deployment



Desktop Support for Alliance Healthcare Services contracted through Tek Systems

Newburyport, Weymouth and Brockton, MA                                                                                                         04/28/2009 – 01/25/2010

Desktop Support Engineer                                                                                                                               

  • Desktop support coverage for three Oncology cancer centers to include Windows desktop & server OS, MS Office 2003 Pro, MS Outlook within an Exchange environment
  • Support provided for core productivity applications to include Mosaiq EMR software and various PACS imaging software applications
  • Setup and maintenance of site servers to include Windows Server 2008, SQL server 2005, Server 2003, Solaris 10 and Ubuntu 9.10 Server, CISCO routers and switches, DELL and HP tape backup systems
  • Support for multi-site connectivity for LAN, WAN, IP phone systems and remote connectivity through Citrix and CISCO VPN client
  • Support for various treatment planning and control systems from Varian, Elekta and Philips Medical
  • Coordinate vendor participation and assure timely completion of ongoing projects at the existing cancer centers'
  • Provide reports and research data to department management for project design and development
  • Assist production and network support teams with incident resolution and site project work


Desktop Support for Cowen & Company, LLC Sub-contracted through HP IT Support Outsourcing

Boston, MA                                                                                                                                                                  03/01/2007 – 02/02/2009

Desktop Support Engineer                                                                                                                               

  • Desktop support for Windows XP and 2000 Pro along with MS Office 2003 Pro and all supporting software applications for the Boston Office and 5 remote office locations
  • Hardware install and maintenance for site servers, desktops, laptops, printers, scanners, projectors, video conferencing equipment, IP phone system, PDA / Blackberry and many others peripherals
  • Technical support for global Poly Com video conferencing system, Blackberry Enterprise services, Turret trader workstations, Bloomberg and Thomson Market Data workstations and Cisco IP phone systems
  • Support provided via desk-side and remote access through utilizing Microsoft Remote Desktop and DameWare remote access software
  • Devised, planed and implemented various hardware refresh and Software deployment projects
  • Provided assistance to production support and systems engineering teams for ongoing IT projects


Center for Blood Research Institute, Inc.     

Boston, MA                                                                                                                                                                     09/15/2005 – 02/28/2007

Senior Desktop Support Engineer

  • Desktop and Network support for a multi-platform environment which entailed Windows Server 2003, Windows 2000, Windows XP Pro, MAC OS 9.x / 10.x
  • Provided full spectrum of support on all major software applications for Windows and Mac platforms to include MS Office suite and Adobe productivity software packages
  • Hardware install and maintenance for Mac & Windows desktops, laptops, printers, scanners, projectors, digital cameras and many others peripherals
  • Tracked and maintained hardware & software inventory for three locations
  • Performed installs, maintained, network operations for a static addressed client server environment including cabling, network stack build out and troubleshooting with CISCO routers and HP switches
  • Special project design and implementation for software rollouts, hardware refresh etc
  • Designed and implemented company departmental core images
  • Utilization of Track-it IT software for work order tracking

Eagle Heights Academy      

Revere, MA                                                                                                                                                                      09/01/2004 - 06/17/2005

Systems Administrator/ Computer Instructor

  • Designed, built and maintained the school’s network infrastructure which entailed Server 2003 / Windows XP with multi-platform support for MAC OS 9.x & MAC OS 10.x with high speed internet service
  • Provided helpdesk support for both Mac & Windows systems for all of the school staff and student body
  • Maintained all school computer hardware and peripherals
  • Maintained school inventory of hardware and software
  • Computer instruction provided for classes K thru 8 on a 5 day weekly schedule


ID Networks Inc.

Ashtabula, OH                                                                                                                                                                              03/2004 - 06/2004

Field Service Engineer

  • Installed Live Scan systems for electronic fingerprinting and mug-shot imaging in various law enforcement locations
  • Trained law enforcement staff on the Live Scan systems after installs. Installed, repaired and retrofitted local area networks for Live Scan customers
  • Provided technical support for Live Scan to customers by phone and desk-side when necessary


First Line Solutions of NCR                            

Dayton, OH                                                                                                                                                                                       7/2003 – 2/2004

Field Service Engineer

  • Provided rapid response service for ATM kiosk systems for numerous Banks, credit unions and retail locations
  • Provided technical on-site and phone support ATM systems for bank staff
  • Performed break-fix service coverage on Bank check proof machines
  • Performed break-fix service coverage on retail POS systems


ENTEX IT Services                                  

Cleveland, OH                                                                                                                                                                            2/2000 – 7/2002

Field Service Engineer

  • Provided break-fix services on servers, laptops and desktops
  • Conducted hardware refresh projects, software deployments
  • Performed software and hardware trouble-shooting
  • Oversaw small install teams as a project specialist
  • Conducted shipping and receiving on all field replacement units
  • Provided customer service, problem resolution, parts inventory, parts warranty procurement and reimbursement, common clerical and administrative tasks as needed on a daily basis


Bank Boston Financial

Boston, MA 012110

Executive Entourage to the VP                                                                                                                                                    2/1998 – 3/2000

  • Executive driver / personal protection agent to the Vice President of the bank
  • Provided logistical planning and support to the VP and senior officers of the bank
  • Provided executive protection to the VP and senior officers during transportation and all bank events
  • Assisted bank corporate security with various security details and functions as needed


CompTIA A+ Certification                                                                                                                                                                01/02/2001

CABDIDATE ID: COMP10426677    REG NUMBER: 2190890


References and detailed work history available upon your request.


Kevin Crocker