Melissa DeLong Resume

SUMMARY: General manager capable of building processes and systems for operations, finance, and infrastructure to suit any business model. Highly productive individual contributor able to identify shifts in the business environment and adapt quickly to changing needs.

PROVEN CAPABILITIES:

Limerick Properties, Owner, Kirkland Washington –Property Rentals 2002 – Present

Successfully founded and run rental property management company. Evaluate investment property opportunities. Handle day-to-day property management. Return on capital thus far 30%.

Teltone Corporation, Bothell Washington - Telecommunications Products 1998 – 2005

Chief Information Officer 2003 – 2005

Managed finance, IT, and quality. Led hardware product development teams. Responsible for smooth operation of all cross-functional processes and systems.

Develop processes to enhance business model

v Reduced costly mistakes transferring new products to production by managing cross-functional teams to evaluate root cause of problems

v Decreased mistakes and processing time for customer orders by insuring sales of complex technical systems were accurately quoted to customers and translated to production

Sound financial practices

v Improved management visibility through implementation of company financial models and forecasting of sales and cash flow

v Maintained investor confidence that funds were well managed through implementation of effective internal control processes

v Reduced management liability exposure and sped up audit reviews by standardizing methods for "management judgment" issues such as inventory, AR reserves, and overheads

v Minimized audit costs by preparing accurate company financial statements

v Reduced accounting costs by reducing monthly closing process from weeks to a few days

Integrate complex interrelated data

v Improved decision making by disseminating complex information routinely regarding sales, channel, territory data as well as operational parameters such as inventory and production flow

v Facilitated information flow by building Intranet system to communicate internally and with strategic partners

Manage complex engineering development projects

v Brought new telecommunications products to market on time and within budget by managing large group of cross functional team members from engineering, operations, manufacturing, product management, and support to insure proper life cycle processes were followed, issues were quickly resolved, and communication flowed among all stakeholders

v Improved new product viability by insuring early visibility of user interfaces so usability issues could be addressed before systems were fully developed minimizing changes downstream

v Shortened development cycle by driving changes in engineering test to allow parallel testing during development; implemented system of bug triage to insure rapid disposition of issues

v Increased product reliability by decreasing number of bugs in end products by automating and enhancing engineering, alpha, and beta testing efforts

Mentor and manager

v Directed information systems group – stabilized systems to eliminate down time problems; frequent major outages were reduced to nuisance level

v Directed accounting group – reduced staff by 50% by modernizing processes and procedures

v Directed quality assurance group – identified supplier deficiencies and through continuous improvement reduced production line rejects and rework by 50%

Experienced contract negotiator

v Quickly negotiated agreements based on understanding of business goals of all parties

v Minimized legal costs by translating business objectives into draft contracts for legal review for vendors, channel partners, reps, and strategic relationships

Optimize banking relationships

v Maintained level of trust to assure confidence remained high even in difficult times

v Secured on-going line of credit by negotiating bank covenants based on budget and business plans

Director Strategic Initiatives 2001 – 2003

Integrate people, systems, and processes

v Modernized financial and manufacturing system by converting old terminal based system to Great Plains did everything from system implementation plan to user training in 30 days. Redesigned and coded Material Resource Planning System for purchasing of electronic parts and assemblies

v Implemented Customer Management System by customizing off-the-shelf application to suit company; automated document control systems and marketing literature requests; integrated customer product configuration tracking with factory shipping

Product Group Manager - Telecom Systems Division 1998 – 2001

Life cycle product management

v Launched new products by writing business cases and marketing plans

v Maximized product revenue by creating and managing marketing campaigns

v Sustained channel and direct sales by managing marketing, sales, and support teams

Zetron, Redmond Washington - Telecommunications Products 1997 – 1998

Product Manager - Wireless Systems Division

New market penetration

v Maintained revenue for older products by identifying new ways existing products could be used in high-value vertical market niches

v Provided more complete customer solutions by targeting vertical markets through combined efforts with other divisions and third party equipment with marketing campaigns

v Assisted new product efforts by providing market requirements and competitive information

Strategic relationship development

v Developed largest source of division revenue growth by creating and implementing Strategic Alliance Program

v Identified, qualified and developed business relationships with firms providing equipment that interfaced with division equipment

Pacific Avionics, Redmond Washington - Avionics Products 1988 - 1996

Applications Engineering Manager –project management, technical specs 1992 - 1996

Product Support Manager – Managed manufacturing, quality, support 1990 - 1992

Software Engineer – Designed and coded Map/Flight Management System 1988 - 1990

EDUCATION: 2004 - MBA in Technology Management, University of Phoenix

1987 - BS in Computer Science & Physics Minor, University of Washington

REFERENCES: Furnished upon request