Ian S. Gallihue

 mailto:ionman1964@comcast.net

 

OBJECTIVE:

Skilled in the field of Computer Repair/Technical Support.         Willing to Relocate

 

QUALIFICATIONS:

·        Able to troubleshoot PC technical problems.

·        Software configuration and implementation.

·        Set up new hardware such as hard drives, network cards, modems, and AGP cards.

·        An open-minded, flexible, people-oriented team player.

·        Adept at effectively working with administrative supervisors.

·        Able to incorporate knowledge of group dynamics into strategic decisions.

 

EDUCATION:

          Heald Colleges, School of Technology, Martinez, CA

Associate of Applied Science Degree in Computer Technology, January 1999

      GPA 3.75        Recipient of Director's Award and the Dean's Award

           

University of Massachusetts, Amherst, MA

GPA 3.87        Bachelor of Music in Music Education, February 1988

 

SKILLS:

Windows 95/98/2000/XP

Windows NT 4.0/Server

Windows NT 4.0/Workstation

Novell NetWare 3.12

Peer to Peer Network

Client/Server Network

A+ Certified Technician

HTML

FTP

TELNET

Internet Research

Browser Navigation

Email Clients

Modems, printers

DOS 6.22/Win 3.x

MS Office/Word, Excel, Access, PP

Technical Writing

C Programming/Basic

Digital Electronics

Power Supplies

Oscilloscope, DMM

 

WORK EXPERIENCE:

 

Sales Associate WalMart, Camden Delaware                                 July 2003-Present

 

·        Assist customers in finding items and scanning items for prices.

·        Put up signs to bring customers attention to the merchandise.

·        Stock the shelves with items which have been depleted.

 

Computer Technician representing Getronics                                 Temporary 1-day position

 

·        Installed two dimms of server memory in Dell PowerEdge 2300 Server.

·        Installed new server hard drive in the PowerEdge Server.

 

Temporary Employee, Olsten Staffing working for Procter & Gamble October 2002-July 2003

·        Assembly line work.

 

Computer Services Consultant, Kinko’s, Pleasanton, CA        April 1999-November 2001

·        Maintained four PC’s and four Macintoshes with software installs and routine maintenance.

·        Worked on auxiliary tasks such as binding, drilling, laminating, and was trained on machines to do these tasks.

 

Internship, Monument Mortgage, Walnut Creek, CA              October 1998 – January 1999

·        PCs Troubleshooting: diagnosed startup problems, tested memory and power supplies, upgraded RAM and CPU’s, used CMOS to setup hard drive sizes, CPU types, and operating systems. Windows 95 troubleshooting.

·        Configured computers using Ghost software.

·        Inventoried older systems for company records.

 

Music Teacher, Fall River Public Schools, Fall River, MA            September 1989 – April, 1994

·        Organized a Music Education Program schedule for eleven elementary schools

·        Responsible for the instruction of 4th through 8th grade music classes.

·        Prepared the music students for participation in seasonal concerts.

 

Note: The Period of January 2002 to October 2002 I was unemployed.

Note: During the Period of April 1994 to January 1999 I re-trained from music to computers.