Thursday, December 02, 2004
Shame On Me!
There is an old Scottish saying that my Grandmother taught me - Fool me once - shame on you. Fool me twice - shame on me. Like an idiot, I went back to Home Depot to quickly (ha!) pick up some electrical outlets. David (Roger's dad), has been diligently wiring the garage, and it was time to add the outlets and switches. How difficult could it be to pick up a few? It is basic stuff. Of course, what I needed wasn't on the shelf, and there was no one to help. Someone from another department was kind enough to page someone ("Roland, would you please return to your department".) When Roland finally showed up, he says, "yep, we're out". "Could you please check your backstock?", I ask. He dissappears. and I'm thinking he's looking. WRONG! He wanders off to talk to a MALE customer. So, I hunt him down again, and ask the difference between the 48 cent outlets and the $2.38 outlets. "Oh, one's the pro style". I reply "what makes it better?' "Oh, one's just different construction" is the response. " I start to ask another question, and he again starts helping a MALE customer. So, I put everything back and go up front to ask for a manager to compalin. I have to wait ten minutes to complain. Why?, because she was on the phone to another irate customer! She offered to help me look, but by that time I had made up my mind that I had wasted enough time and effort at Home Depot, and the rest of our remodeling $$ will be spent at MENARDS!!!! I said this very loudly in the store too! :) Home Depot just doesn't get it - but I hope I finally learned my lesson.
There is an old Scottish saying that my Grandmother taught me - Fool me once - shame on you. Fool me twice - shame on me. Like an idiot, I went back to Home Depot to quickly (ha!) pick up some electrical outlets. David (Roger's dad), has been diligently wiring the garage, and it was time to add the outlets and switches. How difficult could it be to pick up a few? It is basic stuff. Of course, what I needed wasn't on the shelf, and there was no one to help. Someone from another department was kind enough to page someone ("Roland, would you please return to your department".) When Roland finally showed up, he says, "yep, we're out". "Could you please check your backstock?", I ask. He dissappears. and I'm thinking he's looking. WRONG! He wanders off to talk to a MALE customer. So, I hunt him down again, and ask the difference between the 48 cent outlets and the $2.38 outlets. "Oh, one's the pro style". I reply "what makes it better?' "Oh, one's just different construction" is the response. " I start to ask another question, and he again starts helping a MALE customer. So, I put everything back and go up front to ask for a manager to compalin. I have to wait ten minutes to complain. Why?, because she was on the phone to another irate customer! She offered to help me look, but by that time I had made up my mind that I had wasted enough time and effort at Home Depot, and the rest of our remodeling $$ will be spent at MENARDS!!!! I said this very loudly in the store too! :) Home Depot just doesn't get it - but I hope I finally learned my lesson.
