[Computer] Submitted Error Report to Logitech iO2 Digital Pen Support

As I have reported earlier, my attempts to install the Logitech iO2 personal
digital pen software onto my Windows XP Home SP2 system have been utterly
without success. I even went so far as to download the most current version
of the 65MB installer from the Logitech web site. It got a little further
than the version on the bundled CD, but it failed with the same error number
(1001) and the same error report (not able to write to the registry).

After battling through many levels of the Logitech support web site and
support forums, I finally discovered the well-hidden top-secret method for
actually submitting a problem report. None of the printed literature with
the pen or the web site tells you how to communicate with a real human by
phone. That is so top-secret I have been unable to find any way to do it.

I attempted to register with the Logitech support site and to create an
account, but was repeatedly rebuffed by web site script errors. I finally
managed to submit a problem report. I have received confirmation e-mail
that my report has been received by the automated daemon process, and that I
can expect to hear back in 24 hours (I suspect that means 24 hours during
the work week, although the Logitech support web site and e-mail do not talk
about what their working hours are).

In their knowledge base, I did find a discussion of the error (1001) I am
encountering. The knowledge base did give a recipe for correcting the
problem, which did not work when I tried it. The knowledge base did not
give any instructions for what to do when their recipe did not work (the
general problem seems to be that the installer can not write to my
registry).

At this point I am so extremely frustrated with the entire exercise that I
suggest everyone avoid buying any Logitech product under any circumstances.
I may yet revise my opinion, but so far, this is the most difficulty I have
ever had installing any product of any type onto any computer with any OS.
The Logitech iO and iO2 Digital Pen support web site is the most difficult
to navigate, error-laden, baffling, and confusing I have ever tried to
traverse (and I have routinely used many software vendor?s support
interfaces on their web sites, with routinely good success until now).

Color me furious and frustrated. I am going to keep trying, but so far it is
Logitech 1 (they have my money) and Marc 0 (I have nothing I can use and no
known path to making it usable).