Qwest has changed its wireless cellular provider from Sprint to Verizon. For people who foolishly did business with Qwest (that would be me, because I loved having a single common voice mail service between my Qwest hardline at home and my Qwest cellular telephone), there is no recourse. None. We are simply screwed. Qwest will be “releasing me from my contract” as of late January or early February, according to the Qwest store manager. They aren’t actually releasing me from anything. They are unilaterally abrogating the 2-year contract I signed with them, and sticking me with a useless phone that I can’t re-use on any other service (including Verizon). They won’t transition my existing (paid for!) HTC Mogul from Sprint CDMA to Verizon CDMA service, even though both providers support the HTC Mogul phone. Qwest has convinced me that they don’t want me to business with them, ever, on any terms, in any situation. I got the message, loud and clear. I’ll see what I can do about that, including disconnecting my Qwest land line and going entirely to wireless.
In the mean time, I burned many hours yesterday journeying to the Verizon and Sprint stores locally. Each confirmed that although they do use the HTC Mogul, they can’t re-flash or authorize mine; I have to buy a completely new phone (for the second time in less than a year) this time from them.
I am furious beyond words! Don’t do business with Qwest. Don’t select Qwest as your vendor for anything, ever. Sell your Qwest stock now. Don’t ever buy any Qwest stock. Let Qwest die a natural corporate death as soon as possible. Don’t bail out Qwest when they go under.