KATHLEEN TODD WATSON
P.O. Box 9733 · San Rafael, CA 94912-9733

OBJECTIVE: MIS Manager/Director

SUMMARY OF QUALIFICATIONS

A strategic thinker who is able to synthesize information quickly. Strong communication skills with a proven ability to simplify advanced concepts for user friendly comprehension.

TECHNICAL SKILLS

EMPLOYMENT

Fireman's Fund Insurance Companies, Novato, CA 1974 - present

Manager-Customer Service Center

• Managed diverse Customer Service Center functions and staff: problem management, change management, security administration, and service level measurements.
• Established and maintained service level agreements for print, mainframe, and client-server environments.

Lead Systems Engineer

• Served as project manager for acquisition, implementation and LAN support for all personal computer equipment; worked as a technical lead to create business requirements and functional specifications.
• Directed implementation of pc-based, on-line image system using online project plans to track delivery of desired product.
• Managed installation of platform supported personal computers for General Counsel's Office. Worked with business partners to establish deliverables, dates and scope of project.
• Developed Notes database applications for General Counsel's Office and Finance Systems.
• Coordinated implementation of Regulatory Affairs client-server application.
• Initiated search and selection of an on-line, real-time General Ledger application.
• Established usage of structured analysis and design techniques by staff to develop applications which responded to and satisfied business requirements.

EDUCATION

PERSONAL QUALIFICATIONS