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                               HDI Motown Detroit's local chapter                          get PowerPoint viewer

HDI help sites   FREE Support Center Certification Evaluation from HDI -----------------------------------------------------------------   ASP Online: Association of Support Porfessionals   Computer User online dictionary   Customer Care Institute   Geek Terms   My Help Desk   PC Webopedia   TechWeb   Techweb's online Encyclopedia   HelpDesk.com   Helpdesks.com   Softseek

Service Management Solutions ----------------------------------------------------------------- HELP DESK ADS ON GOOGLE HELP DESK Software Directory -----------------------------------------------------------------    AXIOS Assist    BMC's Business Service Management    Collation: e-ITIL and CMDB    Computer Associates' Unicenter    Compuware Solutions    HEAT: by Frontrange    HP Openview    MOM: Microsoft Operations Manager    mValent    Perregrine Systems    Perot Systems: SM Services    Relicore    Remedy    Revelation Help Desk    SUN:  Service Management Facility    Tivoli - Business Service Management    Troux Technologies

HDI Related Methodologies and Standards -------------------------------------------------------------- Certifying your Call Center Operations --------------------------------------------------------------    APQC: American Productivity and Quality Center    Baldridge National Quality Program    CobiT    COPC    HP IT Service Managment    IBM Process Model:  Linux example -pdf    IBM Service Management Framework    ISO    ITIL    Microsoft DSI: Dynamic Systems Intiative    Microsoft Service Management Functions    MOF:  Microsoft Operations Framework    OGCi Alliance    SCP Certification

Online Magazines and related websites ICMI: Incoming Calls Management Institute ------------------------------------------------------------------- TOP 100 Computer Magazines Online with descriptions COMPUTER MAGAZINES ONLINE from Yale Computer Magazines and ezines online -------------------------------------------------------------------   IEEE Computer Society   Computer World   Call Center Magazine   Internet Telephony   Information Week   ZDNET

SLA Examples and Tools ----------------------------------------------------------------------------------   AD example SLA for a University   Application Support Sample SLA for   Data Backup and Retrieval SLA sample   IS Department sample SLA   Outsourcing SLA from TechRepublic - free   WAN SLA Sample ----------------------------------------------------------------------------------    SLA Toolkit   The SLA Toolkit