Help Desk Institute ITIL Links PMP Links Go to Technical links
HDI Motown Detroit's local chapter get PowerPoint viewer HDI help sites FREE Support Center Certification Evaluation from HDI ----------------------------------------------------------------- ASP Online: Association of Support Porfessionals Computer User online dictionary Customer Care Institute Geek Terms My Help Desk PC Webopedia TechWeb Techweb's online Encyclopedia HelpDesk.com Helpdesks.com Softseek Service Management Solutions ----------------------------------------------------------------- HELP DESK ADS ON GOOGLE HELP DESK Software Directory ----------------------------------------------------------------- AXIOS Assist BMC's Business Service Management Collation: e-ITIL and CMDB Computer Associates' Unicenter Compuware Solutions HEAT: by Frontrange HP Openview MOM: Microsoft Operations Manager mValent Perregrine Systems Perot Systems: SM Services Relicore Remedy Revelation Help Desk SUN: Service Management Facility Tivoli - Business Service Management Troux Technologies HDI Related Methodologies and Standards -------------------------------------------------------------- Certifying your Call Center Operations -------------------------------------------------------------- APQC: American Productivity and Quality Center Baldridge National Quality Program CobiT COPC HP IT Service Managment IBM Process Model: Linux example -pdf IBM Service Management Framework ISO ITIL Microsoft DSI: Dynamic Systems Intiative Microsoft Service Management Functions MOF: Microsoft Operations Framework OGCi Alliance SCP Certification Online Magazines and related websites ICMI: Incoming Calls Management Institute ------------------------------------------------------------------- TOP 100 Computer Magazines Online with descriptions COMPUTER MAGAZINES ONLINE from Yale Computer Magazines and ezines online ------------------------------------------------------------------- IEEE Computer Society Computer World Call Center Magazine Internet Telephony Information Week ZDNET SLA Examples and Tools ---------------------------------------------------------------------------------- AD example SLA for a University Application Support Sample SLA for Data Backup and Retrieval SLA sample IS Department sample SLA Outsourcing SLA from TechRepublic - free WAN SLA Sample ---------------------------------------------------------------------------------- SLA Toolkit The SLA Toolkit
HDI Motown Detroit's local chapter get PowerPoint viewer
HDI help sites FREE Support Center Certification Evaluation from HDI ----------------------------------------------------------------- ASP Online: Association of Support Porfessionals Computer User online dictionary Customer Care Institute Geek Terms My Help Desk PC Webopedia TechWeb Techweb's online Encyclopedia HelpDesk.com Helpdesks.com Softseek Service Management Solutions ----------------------------------------------------------------- HELP DESK ADS ON GOOGLE HELP DESK Software Directory ----------------------------------------------------------------- AXIOS Assist BMC's Business Service Management Collation: e-ITIL and CMDB Computer Associates' Unicenter Compuware Solutions HEAT: by Frontrange HP Openview MOM: Microsoft Operations Manager mValent Perregrine Systems Perot Systems: SM Services Relicore Remedy Revelation Help Desk SUN: Service Management Facility Tivoli - Business Service Management Troux Technologies HDI Related Methodologies and Standards -------------------------------------------------------------- Certifying your Call Center Operations -------------------------------------------------------------- APQC: American Productivity and Quality Center Baldridge National Quality Program CobiT COPC HP IT Service Managment IBM Process Model: Linux example -pdf IBM Service Management Framework ISO ITIL Microsoft DSI: Dynamic Systems Intiative Microsoft Service Management Functions MOF: Microsoft Operations Framework OGCi Alliance SCP Certification Online Magazines and related websites ICMI: Incoming Calls Management Institute ------------------------------------------------------------------- TOP 100 Computer Magazines Online with descriptions COMPUTER MAGAZINES ONLINE from Yale Computer Magazines and ezines online ------------------------------------------------------------------- IEEE Computer Society Computer World Call Center Magazine Internet Telephony Information Week ZDNET SLA Examples and Tools ---------------------------------------------------------------------------------- AD example SLA for a University Application Support Sample SLA for Data Backup and Retrieval SLA sample IS Department sample SLA Outsourcing SLA from TechRepublic - free WAN SLA Sample ---------------------------------------------------------------------------------- SLA Toolkit The SLA Toolkit
HDI help sites FREE Support Center Certification Evaluation from HDI ----------------------------------------------------------------- ASP Online: Association of Support Porfessionals Computer User online dictionary Customer Care Institute Geek Terms My Help Desk PC Webopedia TechWeb Techweb's online Encyclopedia HelpDesk.com Helpdesks.com Softseek
Service Management Solutions ----------------------------------------------------------------- HELP DESK ADS ON GOOGLE HELP DESK Software Directory ----------------------------------------------------------------- AXIOS Assist BMC's Business Service Management Collation: e-ITIL and CMDB Computer Associates' Unicenter Compuware Solutions HEAT: by Frontrange HP Openview MOM: Microsoft Operations Manager mValent Perregrine Systems Perot Systems: SM Services Relicore Remedy Revelation Help Desk SUN: Service Management Facility Tivoli - Business Service Management Troux Technologies
HDI Related Methodologies and Standards -------------------------------------------------------------- Certifying your Call Center Operations -------------------------------------------------------------- APQC: American Productivity and Quality Center Baldridge National Quality Program CobiT COPC HP IT Service Managment IBM Process Model: Linux example -pdf IBM Service Management Framework ISO ITIL Microsoft DSI: Dynamic Systems Intiative Microsoft Service Management Functions MOF: Microsoft Operations Framework OGCi Alliance SCP Certification
Online Magazines and related websites ICMI: Incoming Calls Management Institute ------------------------------------------------------------------- TOP 100 Computer Magazines Online with descriptions COMPUTER MAGAZINES ONLINE from Yale Computer Magazines and ezines online ------------------------------------------------------------------- IEEE Computer Society Computer World Call Center Magazine Internet Telephony Information Week ZDNET
SLA Examples and Tools ---------------------------------------------------------------------------------- AD example SLA for a University Application Support Sample SLA for Data Backup and Retrieval SLA sample IS Department sample SLA Outsourcing SLA from TechRepublic - free WAN SLA Sample ---------------------------------------------------------------------------------- SLA Toolkit The SLA Toolkit