ITIL:  IT Infrastructure Library

ITIL Process and Definition Review Slides       ITIL Responsibilities Review

Fox IT ITIL resources       Quality Overview Presentation        PMP Links        Go to Technical links

                               ITIL.ORG One stop shopping for breakdown of ITIL                           get PowerPoint viewer

ITIL related organizations    BSC - ISEB:  Information Systems Examination Board    EXIN:  Global IT exams -see ITIL below    FOX IT and ITIL    ITIL Library to purchase    ITIL.ORG    itSMF:  IT Service Management Forum    ITSM Portal    OGC:  Office of Government Commerce - ITIL    TSO: The Stationary Office - ITIL Library

Service Management Solutions       HELP DESK Software Directory    AXIOS Assist    BMC's Business Service Management    Collation: e-ITIL and CMDB    Computer Associates' Unicenter     Compuware Solutions     HEAT: by Frontrange    HP Openview    MOM: Microsoft Operations Manager    mValent    Perregrine Systems    Perot Systems: SM Services    Relicore    Remedy    SUN:  Service Management Facility    Tivoli - Business Service Management    Troux Technologies

ITIL Related Methodologies    CobiT    IBM Process Model:  Linux example -pdf    IBM Service Management Framework    HP IT Service Managment    Microsoft DSI: Dynamic Systems Intiative    Microsoft Service Management Functions    MOF:  Microsoft Operations Framework    OGCi Alliance

ITIL Adopters and Case Studies    Computerworld: ITIL Survey    Financial Firm using ITIL -pdf    Global Logistics Company using ITIL    Proctor and Gamble

SLA Examples and Tools ----------------------------------------------------------------------------------   AD example SLA for a University   Application Support Sample SLA for   Data Backup and Retrieval SLA sample   IS Department sample SLA   Outsourcing SLA from TechRepublic - free   WAN SLA Sample ----------------------------------------------------------------------------------    SLA Toolkit   The SLA Toolkit

ITIL Service Support Overview

itilpeople.com

ITIL Survival.com

ITSMDirect

ITILWORLD North America

HP's ITIL Course Offerings

What is ITIL from www.itil.org

What is ITIL

The ITIL Fact Sheets

Functional vs. Process Based Organizations