Mark B. Grimes                                                                            Confidential Resume

MBA, PMP, GCA, GCI, MCT, MCP+, MCSE 4.0/2000, CNE 4.11/5, CCNA, A+, Net+, Inet+, IT Project+                                                       

mgrimes@nhmichigan.com

feliciamark@ameritech.net

           

1987-1989           UNIVERSITY OF NORTH CAROLINA   

                                                   Charlotte, NC, 9201 University City Blvd • Charlotte, NC 28223-0001, (704) 687-2000

                          Masters of Business Administration, Case Methodology Instruction  

 

1986-1987           CENTRAL PIEDMONT COMMUNITY COLLEGE  

                                                   P.O. Box 35009, Charlotte, NC  28235, (704)-330-2722

                          Post-Baccalaureate Studies, Business

 

1980-1984              MIAMI UNIVERSITY

                                                   Oxford, Ohio 45056, (513) 529-1809

                                  Bachelor of Arts, Chemistry

                       

DELPHI AUTOMOTIVE: Lotus Notes to Outlook 2000 Conversion Training Development

As a New Horizons training consultant, developed training options and a training development plan for the Notes to Outlook Migration.  Designed web-based and auditorium based training utilized throughout the Delphi Automotive enterprise.

 

Initiating Process                                                                                                                              50 hours

·                Initiation – Provided inputs to the Project Manager with regards to possibilities in training.  Expert Judgment was utilized by consulting with peers as to possible best practices to employ.

 

Planning Process                                                                                                                             100 hours

·                Scope Planning – N/A

·                Scope Definition – Identified all possibilities of training and broke down each type into specific tasks to be accomplished.  Identified duration for each activity to be accomplished within the project deadlines.

·                Activity Definition – Utilized task management within Outlook 2000 to create an activity list.  

·                Activity Sequencing – Identified inter-dependencies between New Horizons and Delphi.    

·                Schedule Development – Provided dates and times of tasks to be completed to Project Manager.   

·                Resource Planning – Advised on support needed at Delphi for Web development.     

·                Cost Estimating – N/A   

·                Cost Budgeting – N/A

·                Project Plan Development – Contributed training portion of items listed above to Project Manager.

 

Executing Process                                                                                                                            400 hours

·                Project Plan Execution – Coordinated training resources between New Horizons and Delphi.  Communicated all issues to Delphi and New Horizons as appropriate.  Determined skill requirements of instructors to perform output of training design.  Utilized lessons learned from status meetings for product enhancements and contributed updates.  Developed all forms of training for auditorium presentations, web based training, and summary manuals.  Developed brochures and pamphlets to promote training.  Identified and responded to all change requests with regards to Delphi’s needs and recommendations.  Communicated outputs of execution to training implementers.    

·                Scope Verification – N/A   

·                Quality Assurance – Designed scripting to expedite production of training materials.  Provided several drafts for review by various project team members including the Project Manager.  Utilized all comments and suggestions to improve overall quality of training materials.        

·                Team Development – Participated in one-on-one meetings with many team members to clarify roles and responsibilities.  Worked onsite at Delphi within same workspace as the Delphi deployment team.  Acquired all necessary software, manuals, and contacts for such resources to enhance personal training for Notes and Outlook.

·                Information Distribution – Provided weekly updates to both internal and external Project Managers.  Created FAQ list pertaining to migration issues on the corporate intranet.   

·                Solicitation – N/A    

·                Source Selection – N/A   

·                Contract Administration – N/A

 

Controlling Process                                                                                                                          80 hours

·                Overall Change Control – Implemented lesson learned to make corrections in subsequent revisions of training modules, both online and in print form.    

·                Scope Change Control – Sent emails to potential power users to find omissions that needed to be identified to enhance usability of training.  Saved considerable financial resources upon discovering similar resources already existed as a result of simply visiting another location.

·                Cost Control – N/A    

·                Quality Control – Inspected all training documentation prior to issuance.      

·                Performance Reporting – Provided weekly status updates.  Estimated future progress to Project Manager.            

·                Risk Response Control – N/A        

 

Closing Process                                                                                                                                 40 hours

·                Administrative Closure – Summarized all training developed into MS –Word.  All files and records used in training process were compressed and emailed to the project lead at Delphi for archiving.      

·                Contract Closeout – N/A     

 

EDS/GM: COE to GM OnLine client/server training development for Windows NT/Novell

As a New Horizons training consultant, was integrated into the EDS environment during their testing and development phases.  Translated acquired information into a training plan.  Developed courseware, computer images, and classroom environments for 4 classes covering Novell and NT server environments with Windows 95 and Windows NT as clients for both.  Trained the initial classes and then subsequently trained and developed other instructors to facilitate the classes.

 

Initiating Process                                                                                                                              40 hours

·                Initiation – Determined what was initially to be covered within the courseware to use as a framework for subsequent planning and development.  Identified Team Members to train as trainers. 

 

Planning Process                                                                                                                             700 hours

·                Scope Planning – Contributed to testing the GMOL client and server builds for functional analysis.  This information was returned to the design engineers to improve or add to product development.

·                Scope Definition – Decomposed all of the training classes into individual developmental tasks e.g. courseware manuals, PowerPoint Presentations, classroom images, to be completed before the scheduled classes located at New Horizons. 

·                Activity Definition – Utilized Palm Pilot software to create an Activity List.  For trainers to be trained, these activities were outlined in a document form for their review.  

·                Activity Sequencing – Identified dependencies between delivery of courseware, equipment arrival, software updates from EDS, and completion of a fully tested classroom environment.  

·                Schedule Development - Adjusted dates and times of completion of all activities based upon expected class delivery by EDS.  

·                Resource Planning – Determined classroom hardware requirements to be purchased.  Identified qualifications and recommendations for future instructors.     

·                Cost Estimating – N/A   

·                Cost Budgeting – N/A 

·                Project Plan Development – Developed plan for training portion.

 

Executing Process                                                                                                                          3000 hours

·                Project Plan Execution – Developed all courseware, presentations, classroom images, installed all software updates, and trained the classes as well as trained additional trainers.  Utilized and contributed to change control process.  All change control requests that became system updates or modifications were then reflected in all presentations, manuals, and classroom software images.  Worked with system developers to make recommendations for enhancements based on classroom feedback and also learned from their developmental procedures how to enhance the learning environment. 

·                Scope Verification – N/A       

·                Quality Assurance – All documentation was reviewed by Project lead before going to print.  Points of ambiguity were clarified in joint meetings with developers.  Participated in lab testing to incorporate lessons learned into all training modules.  Frequently reviewed the EDS change control database to implement all necessary changes.   

·                Team Development – Worked onsite at EDS for six months, oftentimes, side-by-side other team members to better understand their roles and responsibilities.  Attended all team building meetings including a trip to Toronto to celebrate a major milestone.  Researched all relevant online databases to learn both past and future directions of GM Online deployments.    

·                Information Distribution - Competed weekly progress report to project leader.  Utilized email distribution lists for updates to appropriate groups of people, both internally and externally.

·                Solicitation – N/A    

·                Source Selection – N/A   

·                Contract Administration – N/A

 

Controlling Process                                                                                                                        100 hours

·                Overall Change Control – Incorporated personal lessons learned to make future corrective actions.  Researched online change control database to implement changes.    

·                Scope Change Control – Provided inputs into Scope Change as found during model office testing.  Omissions in functionality were noted and implemented into the EDS issues and recommendations database.    

·                Cost Control – N/A    

·                Quality Control – Assisted EDS documentation with technical reviews.  Visited developers to ensure quality an accuracy of information to be provided in training.     

·                Performance Reporting – Contributed to weekly status meetings and composed weekly status reports.  Predicted future completion dates of owned tasks to project leads.        

·                Risk Response Control – Identified and responded to all unanticipated risks.  Provided corrective actions to ensure timeliness of classroom deployments.      

 

Closing Process                                                                                                                                 40 hours

·                Administrative Closure – Archived all records and files for future reference and lessons learned.  

·                Contract Closeout – N/A     

 

                       

MACOMB SCHOOL SYSTEM: Server Migration and Desktop Hardware Rollout

As an O/E Systems Account Manager, initiated this project with Macomb School System to design, procure, test, and install, the deployment of new desktop systems.  Subsequent training was integrated as a parallel thread towards the conclusion of the project.

 

Initiating Process                                                                                                                            200 hours

·                Initiation – Provided input into constraints with regards to contractual agreements between the school system and O/E systems.  Identified assumptions as to what would be covered by O/E and what would not be covered.  Assisted in construction of the Project Charter and initiated signoffs. 

 

Planning Process                                                                                                                             500 hours

·                Scope Planning – Coordinated information from Systems Engineers and the school to define the boundaries of the project (ADM, Applied Development Methodology).

·                Scope Definition – Incorporated Macomb’s timelines together with internal resources at O/E Systems to determine alignment of internal resources. 

·                Activity Definition – Identified internal activities that needed to be accomplished in conjunction with Macomb.  

·                Activity Sequencing – provided input to be used in MS Project by Systems Engineers.  

·                Schedule Development – Determined start and completion dates after consideration of customer needs for deployment, anticipated delivery time of systems by vendors, and integration of hardware and software internally before shipment to customer.  This was delivered to the customer as a Gantt chart.

·                Resource Planning – Identified all vendors to be used to procure all hardware and software per customer’s requirements.  Identified all key internal resources to be used to fulfill the requirements.    

·                Cost Estimating – Provided detailed spreadsheets for all costs associated with deployment to the customer, which in turn provided internal cost estimates.

·                Cost Budgeting – N/A    

·                Project Plan Development – Worked in conjunction with Systems Engineers and customer to develop Project Plan for rollout.

 

Executing Process                                                                                                                            800 hours

·                Project Plan Execution – Negotiated all terms of agreement between O/E Systems and Macomb.  Initiated all work authorizations for deployment of product integration and deployment.  Identified and responded to all change requests both internally and externally.

·                Scope Verification – N/A       

·                Quality Assurance – Reviewed customer’s rollout schedule and increased frequency of updates to improve efficiency of internal resource scheduling.  Visited school onsite weekly to validate correctness and completion of order delivery and installation.         

·                Team Development – Held biweekly update meetings with customer to bring up issues to improve deployment efficiency and effectiveness.      

·                Information Distribution – Daily emails to customer for status updates on product delivery and implementation schedules.  Faxed reports summarizing schedules to customer weekly.  Internal information distributed through JD Edwards, voicemail and email.     

·                Solicitation – Completed Request for Proposal and participated in open bidding session with Macomb.  Prepared Proposal for bid in entirety to respond to Macomb’s RFP.  To procure hardware and software prior to deployment, offered bids to several manufacturers on behalf of Macomb in order to provide alternative prices and options.

·                Source Selection – Entered into a contract with Macomb upon acceptance of RFP.

·                Contract Administration – Ensured contractual obligations were met by reviewing contract with internal lawyer.

 

Controlling Process                                                                                                                        200 hours

·                Overall Change Control – Followed internal change control rating system to respond to crisis and emergency situations.    

·                Scope Change Control –Created Change Control Request form and implanted procedures with customer.  Made corrective actions as necessary and compiled as lessons learned.    

·                Cost Control – Responsible for all paperwork, tracking and approval of all internal cost changes and updates to the project.      

·                Quality Control – Responsible for all aspects of Quality Control.  Primary method utilized; product inspections, customer walk-throughs and integration testing reviews.

·                Performance Reporting – Attended weekly status meetings.  Provided weekly status reports.          

·                Risk Response Control – Identified, quantified, and responded to all risks associated with the deployment.  Developed workarounds and corrective actions as needed to ensure timeliness of delivery.         

 

Closing Process                                                                                                                                 40 hours

·                Administrative Closure – Archived all records and files for future use at O/E Systems. 

·                Contract Closeout – Formal acceptance and sign-off of performance criteria with Macomb.