Mark B. Grimes
MBA, PMP, GCA, GCI, MCT, MCP+,
MCSE20003, CNE 4.11/5, CCNA, A+, Net+, Inet+
7535
Pineland Court
Waterford,
MI 48327
W)
1-248-824-1000 x 1572
H) 1-248-698-4275
feliciamark@ameritech.net
Confidential Resume
SUMMARY
·
Microsoft Certified Windows NT
Technical Trainer – 7 years
·
Project Management for Training
Development at EDS and Delphi Automotive– 2 years
·
PMI & Gartner Institute certified
IT project management instructor - 2
years
·
Educational and Major IT Accounts
Management for the IT industry – 3 years
·
Business Adjunct Faculty at
baccalaureate, post-baccalaureate, and
graduate levels – 5 years
·
Fortune 500 sales management and
training – 2 years
EXPERIENCE
1997-present NEW HORIZONS Livonia,
MI
Certified Microsoft Technical
Trainer and Gartner Institute
Project Management Facilitator
·
Project lead at Delphi Automotive for
Instructional Design of Notes to Outlook migration
·
Evaluation scores for all technical
classes in 2000 averaged 9.82 out of 10.0
·
Have passed 40+ technical certification
exams since hired
·
Filmed for corporate quarterly meeting
to exemplify core value of continuous training and development
·
Developed courseware for 4 EDS classes
to teach GM OnLine for client and server builds
·
Instructor of the Month June, 2000
·
Technical Instructor and Corporate
Employee of the Month February, 1999
1996-1997 O/E SYSTEMS, INC. Troy,
MI
IT Enterprise Account Manager
·
Consulted with Fortune 1000 accounts
for enterprise business solutions
·
Responsible for 1997 revenues in excess
of $2.5 million
·
Compaq sales and enterprise solutions
certified
·
Created a company intranet for cost
savings in time and materials
1994-1995 EDUCATION ACCESS, formerly a division of ENTEX St.
Louis, MO
Inside Apple Educational Sales
Executive
·
Managed over 1000 accounts in the
states of Oklahoma and Western Kansas
·
Generated sales of $1.8 million vs.
budget of $1.2 million
·
Utilized email, fax broadcasts, mailers
and telemarketing for creative marketing campaigns
·
Awarded 1995 Great Plains Education
District Award for greatest percentage increase over sales
1985-1992 CIRCUIT
CITY STORES INC. Charlotte,
NC
Sales Management/Sales
·
Facilitated monthly train-the-trainer
sessions and weekly training sessions
·
Managed 16 salespeople on annual sales
of $7 million
·
Interviewed over 1000 candidates in two
weeks
·
Directed and managed opening of 3
superstores for grand openings in St. Louis
·
Managed inventory re-order in excess of
1500 items on $1.2 million of merchandise
EDUCATION
1987-1989 UNIVERSITY OF NORTH CAROLINA, Charlotte, NC
Masters
of Business Administration, Case Methodology Instruction
1980-1984 MIAMI UNIVERSITY, Oxford, OH
Bachelor
of Arts, Chemistry
OTHER TEACHING EXPERIENCE
2000-2001 UNIVERSITY of PHOENIX Livonia,
MI
Part-time MCSE faculty
·
Taught
Microsoft Windows 2000 MCSE Certification Curriculum
1996-1997 WAYNE STATE UNIVERSITY Detroit,
MI
MBA Adjunct
Faculty, Department of Marketing, Sales Force Management
·
Taught Fundamentals of Sales Force
Management, MKT 546 & MKT 742
·
Utilized case study methodologies for
analysis of concepts
·
Implemented a web site for students to study
and quiz themselves
·
Course covers all stages from
implementation, formulation, and follow-up & evaluation in the sales management process
1995-Winter OAKLAND UNIVERSITY Auburn
Hills, MI
Adjunct Faculty, Department of Marketing,
Business Policy
·
Utilized case study methodologies for
analysis of concepts
1993-1995 SAINT LOUIS COMMUNITY COLLEGE St.
Louis, MO
Adjunct Faculty, Marketing
Department
·
Personal Selling & Intro.-Business
Instructor, Marketing Department & taught in Physical Education Department
in Country Western Dancing
·
Physical Education: Instructed 130
students in 5 classes weekly at three branches of SLCC
1993-1994 THE COUNTRY DANCE NETWORK St.
Louis, MO
Sole Proprietor/Instructor
·
Promoted, planned, organized, and
directed country western dance events marketed to large groups, organizations,
and companies
·
Performed all functions from accounting,
marketing, instruction and disc jockeying
·
Organized two weekly dance locations in
St. Louis for instruction
·
Taught in excess of 10,000 students
HOBBIES
·
Passing certification exams
· Currently training for Detroit Marathon October, 2005
·
Digital photography