At the conclusion of
the auction, an invoice is sent out.
If you are outside of
the USA, and a Customs declaration is required, your item will be shipped as
MERCHANDISE, Please do not ask us to claim it is a gift, this is Fraud!
The Penalty for Customs fraud is $1,000.00 minimum.
If you are purchasing
more than one item, Please notify me. The items can be combined to save on
postage costs.
We use Bubble wrap to
secure your item. For padding, we use recycled whole or shredded Newspaper.
Do Not Panic! ALL Items are insured, you paid for it!
We carefully package to ensure your item is received
undamaged. Once an item is shipped, we have no control over how the carrier will
handle it.
First, Print out the original invoice to prove the value of
the item. YOU MUST PROVE THE Value, not us! If you are unable to provide proof,
please ask us, we will claim the amount of your purchase. (But remember,
overstating the Value is attempted fraud and we will not be a part of it.
Insurance Claim fraud is a minimum $10,000 Fine.)
Take the damaged item, packaging materials, and all
contents to YOUR local post office. If your box contained more than one item,
take all items even if they are not damaged.
Obtain PS Form 1000 and fill it out with the assistance of
your Claims Manager.
The Green PS-3813 (or Blue PS-3813P) insurance receipt will
be provided to your Post Office once they send the form to us. We DO NOT send it
to you; Your Post Office must request it from us. If they tell you otherwise,
ask them to check the latest DMM manual for updated instructions.
Your Post Office must provide us with a Self-addressed and
postage paid envelope. Not providing this will definitely delay your refund.
If your item is valued at less than $50.00, you will
receive a US Postal Money order from your PO within one week to 10 days of
filing.
If your item is valued at more than $50.00, you will
receive a US Postal Check From the St Louis Finance Center within 2-4 weeks of
filing.
Once you have filed the Form, YOUR post office is in
control; we have no way of expediting your refund or telling you how long it may
take. You may call your PO and ask them to check on it, if you feel it is taking
an inordinate amount of time. Your PO can call the Finance center to check on
the disposition of your refund.
If you find you are having any problems, please email us
and tell us your PO Claims managers name and telephone number, and we will do
whatever we can to help.
First and foremost, do Not Panic! We are here to help, but
courtesy is very important!
If your item is not described accurately or you feel the
item is not up to your expectations, please let us know.
We have no intention of selling sub-standard merchandise
and will assist you, but remember the Golden Rule! Do unto others as you would
have them do unto you, If you feel it necessary to insult or threaten us,
chances are you will not receive a refund! We impart courtesy and kindness in
all our transactions and would expect the same from you.
Our refund policy is fairly liberal, but please use good
judgment, it is your responsibility as a buyer to ensure that what you are
bidding on is what you want!
First Re-read the ad to make sure the damage was not
already disclosed in the ad.
DO NOT wash the item; it is marked with a non-permanent
washable watermark. Washing the item will remove our watermark, and Void your
refund.
You must notify us by email within 3 days of receipt of the item. In this email include the item #. We reserve the right to reject requests for a refund past the 3-day inspection period.
Once we receive your email, you will be instructed to
re-wrap the item in the original box and returned to our address.
You must return the item via US MAIL only (NOT UPS) and
insure it for the amount of value. (Remember to keep the insurance receipt until
we notify you that we have received your item.) Failure to Return in our Box by
US Mail or Insure appropriately will void your refund. Return insurance protects
both of us against loss or damage.
Once we receive your item, it will be examined for our
watermark and inspected to verify your claim. Additionally we will compare the
item with our original photos to make sure the damage did not occur after we
shipped.
After the inspection process, you will be notified by
email.
Refunds are issued via a US Postal Money Order after
receipt of your item.
Please keep in mind we do NOT refund shipping costs.
NOTE: Falsely claiming for a refund from a retail
establishment is a 2nd degree Misdemeanor in all 50 states, known as Theft By
Deception. If it is found that you falsely claim for a refund, we will take
appropriate action. This includes 'switching' or intentionally damaging an item
to gain a refund.
The following conditions are not covered under our Refund
Policy.
We do not guarantee the value of an item.
We do not refund for Buyers Remorse, For example, if you
feel you paid too much, or changed your mind.
We do not refund due to stated condition if the ad stated
it was damaged, and then it is damaged.
We do not Guarantee the originality, authenticity, value or
age, marketability or usefulness of any item unless specifically stated in the
ad.
Our feedback procedure is automated; we use a scripting
program that will issue you a feedback comment! As such, you must first leave us
feedback in order for our program to pick up your userid and leave you feedback!
The Feedback Program is run monthly.
If you have failed to send payment and complete the
transaction, we will leave you a negative feedback, and as Ebay'sTM
rules concerning deadbeat
bidders, you will be reported to
safe harbor, where appropriate action, Including suspension, may occur.
We reserve the right to void any
auction with bid cancellations or bid
retractions.
If you feel you cannot abide or agree with these terms of
sale, Please do not bid or purchase our items. These terms are not open to
negotiation and are incorporated as part of our ad, as a condition of purchasing
an item from us.