Resume of Mark H. Zanger

EXPERIENCE:

Currently: Newsletter editor, COFAR (Coalition of Families and Advocates for the Retarded), restaurant critic, Boston Phoenix, Freelance writer and editor, mental health advocate.

· The American History Cookbook (Greenwood, 2003)

· Author, The American Ethnic Cookbook for Students, (Oryx/Greenwood, 2001)

· Maintain websites for the historic and ethnic cooking.

· Grandma’s Handwritten Recipes (in press, Pagewise.com)

· Weekly restaurant critic, The Boston Phoenix (pseudonym: Robert Nadeau)

· Associate Editor, The Oxford Encyclopedia of American Food and Drink

COALITION OF FAMILIES AND ADVOCATES FOR THE RETARDED (COFAR) 2007 -Present

Newsletter editor

· Communications, press, and liaison work for statewide advocacy group.

· Investigations and white papers

THE BOSTON PHOENIX 1981 -Present

Restaurant Critic

· Weekly restaurant column under the pseudonym "Robert Nadeau"

· Pieces on politics and music

· "Don't Quote Me" media column

ABC-DISNEY 1998 - 1999

Online Monitor

· Part-time position providing daily patrol of bulletin boards for soap operas and children's shows on abc.com, and for topics on www.oprah.com.

A TRIP BY MODEM, www.ATbM.com 1997 - 1999

Managing Editor

· Part-time position writing ad copy and simple HTML pages for discount travel website.

DELPHI INTERNET SERVICES CORP (now Delphiforums.com) 1994 - 1996

Chief Editor (promoted from Program Manager and Senior Editor)

· Managed eight-person department responsible for ongoing content of 100,000-member online service and Internet gateway.

· Trained and upgraded 70 contracted sysops and 300 volunteer sysops.

· Managed Internet relations, contracted "net surfers," developed and edited new gophers and World Wide Web pages.

· Participated in planning online services as "inside man" for News Corp. partners such as TV Guide, HarperCollins, Fox TV.

· Adjudicated copyright, libel, obscenity issues and dealt with problem members.

· Helped manage intended corporate transition to new platform, marketing plan, organization -- including functional specifications of new platform.

· Retrained existing staff.

· Edited news- opinion forums, special promotional Internet offerings, and celebrity live conferences.

Achievements:

· Tripled size of member-published "custom-forum" program to more than 450 such groups.

· Reorganized menus to integrate member forums with other content.

· Started new groups for women, hobbies, autos, Jacqueline Onassis and Jerry Garcia memorials, Howard Stern, various entertainment groups, OJ Simpson trial, Haitian crisis, natural disasters, online Santa Claus, Nature/Science, teens.

· Developed flame-free "SoundBites" forum with 8-line message limit.

THE MIDDLESEX NEWS (now MetroWest News) 1986 - 1989

Op-Ed Editor

· Developed new page with unusual forms of reader participation.

· Wrote editorials for 50,000-circulation, seven-day daily.

· Supervised layout, management, and recruiting.

· Created staff-training lecture series covering “the lead,” “investigations,” “local emphasis,” “writing shorter,” etc.

OXFAM AMERICA INC. 1983 – 1984

Public Information Officer

· Edited newsletter, pamphlet series, education packages, book-length manuscripts, general PR.

· Wrote ad copy, ghosted Op-Ed columns, public speaking, photography, placed stories for international charity.

BOSTON HERALD-AMERICAN and HERALD 1981 – 1983

Reporter, Feature Writer and General Assignment

· Participated in redesign of paper from broadsheet to tabloid and refocus on local news

· Wrote lead articles and profiles for five daily feature sections

· Saturday city desk covered mayhem and dog shows

THE REAL PAPER 1975 - 1980

Editor-in-Chief

· Promoted from staff writer, section editor.

· Redesigned publication in ten days.

· Cut editorial budget 30% and raised circulation 20%.

· Reduced length of average article 20%.

· Recruited and trained new staff, all still in journalism.

· Designed and edited 1976 "Real Almanac" (first alternative weekly lifestyle section).

· "Short Takes" editor, restaurant critic.

· 1977 arson expose led to prosecution of 33 men in arson case in Boston’s Back Bay.

EDUCATION:

A.B., English, Yale College, New Haven, CT

AUTHOR:

· The American History Cookbook (Greenwood, 2003)

· Grandma’s Handwritten Recipes (in press) Pagewise.com)

· Associate Editor, The Oxford Encyclopedia of American Food and Drink

· The American Ethnic Cookbook for Students (Oryx/Greenwood, 2000)

· Fodor's 2000 Boston (gold guide) restaurant chapter

· "Economic Intelligence and Arson-for-Profit: the Example of Real Estate," in Enforcement Manual: Approaches for Combating Arson- for-Profit Schemes, US Department of Justice, LEAA, 1980

· Arson Action Guide, US Fire Administration [under FEMA], 1979

· Robert Nadeau's Guide to Boston Restaurants, World Food Press, 1978

PUBLISHER/PACKAGER:

· The Ed King Kommemorative Kalendar, 1981, World Food Press, 1980

· Robert Nadeau's Guide to Boston Restaurants, World Food Press, 1978

FREELANCE:

Editing And Ghostwriting:

· Two chapters in Dr. William Pollack's Real Boys

· Better Homes Foundation (Newton), edited book-length manual for homeless-shelter workers serving clients

with mental illness, substance abuse, or dual diagnosis, 1993

Previous Columns:

· Boston Phoenix – “Don’t Quote Me” media criticism

· Boston Sunday Herald – reviews of software for kids (with Richard Anders)

· Inc. Technology – Business humor column, “Analog Man”

· Boston Globe "Focus"

· Boston Globe Magazine

· Boston Magazine

· Boston Observer

· Boston Review

· Condé Nast's The Traveler

· COOK’S ILLUSTRATED

· Diversion

· Doctor's Lifestyle

· Eating Well

· Firehouse Magazine

· Physician's Lifestyle

· The Nation

· New Alchemy Quarterly

· Travel Holiday

· Vogue

· WBCN radio

· WGBH-TV

· Zagat US Hotel Survey, 1991Advertising insert for Boston Wine Festival, packaged by Boston Magazine for Boston Harbor Hotel, appeared in Boston Globe, Boston Magazine, New York Times, January 1992

COMMUNITY SERVICE:

Director, PPAL - statewide advocacy network for children and adolescents with mental illness.

Director, Jamaica Pond Association - civic group that attempts to influence development in an urban neighborhood.

Advisory Board Member, Mood and Anxiety Disorders Institute Resource Center, Mass. General Hospital - making current psychiatric research and public information more widely available.

MARK H. ZANGER

SUMMARY:

A seasoned journalist and author with significant experience in online communities, management of staff and freelance networks, publishing, and public relations.

AUTHOR:

PUBLISHER/PACKAGER:

FREELANCE:

Editing And Ghostwriting:

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COMMUNITY SERVICE: