What We Stand For
Mission
The Norwich Fire Department’s mission is to protect life,
property and the environment. This is accomplished by providing high
quality fire suppression, rescue, first responder emergency medical,
hazardous materials, fire prevention and public education services.
Vision
The Norwich Fire Department will function as a team with members who
are efficient, effective and dedicated to our community. We will
accomplish our mission with a physically fit and healthy workforce,
well-trained in the functions and specialized skills needed to fulfill
our mission. Our equipment will be dependable, capable and meet the
needs of our community. We will embrace cutting-edge technology
emphasizing firefighter safety and efficient and effective fire, rescue
and EMS operations. We will maintain a unified and functional
organizational structure consistent with NIMS. We will be recognized as
a regional leader by our community and neighbors. We will accomplish
our tasks with pride, respect and confidence. We support the
development of adequate station and training facilities to provide for
a high degree of firefighter safety, optimal response and quality
service delivery. We support excellence in training and will endeavor
to provide appropriate and progressive continuing education
opportunities for our members. We will maintain a well-integrated fire,
rescue and EMS function that is integrated with other service providers
in our area. We will strive to improve the timeliness and efficiency of
the dispatch and response of our emergency services personnel and
maintain a reliable records management system to assist us in
continuing to improve service delivery.
Values
Our personnel are our most valuable resource. We will strive to be a
commendable organization based on integrity, teamwork and respect. We
expect high moral and ethical behavior from all of our members. We
recognize the importance of family in maintaining the physical, mental
and emotional health of our members. We will utilize all of our
resources to provide the best service we can to our community. We
desire to have a high level of satisfaction within our community for
the services we provide.
We appreciate the dedication and commitment of each member of our
department and encourage responsible decision-making at the most
appropriate level. We value the citizens and people who live, work and
visit our community. We recognize the importance of personal and
professional development. We encourage imaginative problem solving,
innovation, resourcefulness, and responsible risk-taking. We are
committed to continuous improvement in our services. We desire to
provide compassionate care and treatment of all citizens who need our
services. We are honest, accountable and trustworthy. We will
courageously confront adversity, accept responsibility for our actions,
and provide respectful and professional service to the public.