Critical Problem Escalation

A critical problem is one that has major impact to you; for example, it causes the system to be restarted issues. When a problem is reported as critical, and qualified as a defect, PSI will either:

1. Assign an engineer to work on the defect until a satisfactory repair or work-around is devised, or

2. Make a determination not to repair the defect.

Process:

The Primary Contact may initiate a Critical Problem Escalation by sending the request to PSI: info@proactivesys.com

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