Call Management
A simple Call Management system is composed of the Call Entry
application, Call Summary, and the ability to complete calls and cancel them
from the system. This simplistic approach allows the utility to have a low
cost call management system for the purpose of handling the day-to-day
outage and complaints occurring on the electrical network. 
Call Entry
The Call Entry application utilizes an industry-recognized methodology of
search, identify, record details, and update status. The Call Entry screen
is mapped to support this methodology, allowing the user to quickly search
and verify a caller’s identity, enabling the user with a standardized form
for the entry of call details, and provide the ability for the user to
update the customer with the current status of the situation.
Call Summary
The Call Summary window provides the user with a tabular form of the
outstanding active calls in the system. This window enables the user to
rapidly dispatch crews to customer complaint locations – supported by the
Dynamic Visualizer’s presentation of call locations. The Call Summary is
also used to remove calls from the summary that have been addressed by a
satisfactory action taken. Additional information about a call may be found
by navigating from the selected call on the Call Summary taking the user to
the Call Information window.
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