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The PSI
Outage Management System supports an analysis rule base, event creation and
prioritization, case management and summarizations, and closeout details on a
variety of case types including outages, momentaries, voltage conditions, and
special requests. Through operator interaction the events and cases are
logically progressed from instantiation through closure.
Outage
Analysis Rules
Outage
analysis rules govern the behavior incoming calls have upon the network, how
calls are grouped, and intermediate processing. The analysis engine is a
rule-based service. Outage Analysis Rule Sets are comprised of a number of
Analysis Rules designed to process call patterns for various situations
including:
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Number of Calls to
upgrade to a device.
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Number of Customers =
Number of Customers Connnected – Predicts the device.
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Number of lateral
devices predicted to move prediction upstream.
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Number of backbone
devices predicted to move prediction upstream.
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Total predictions on a
feeder move prediction upstream.
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Time separation
grouping – number of hours/minutes when calls create new outages.
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Irregular containers
for call grouping by Zone.
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Mesh Number of Calls
to upgrade to a device.
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Mush Upgrades to
predict a device.
 Case
Management
Case Management
enables the user to track groups of call that have been rolled up into an outage
case. This is primarily achieved through the Event Summary that provides the
dispatcher with a comprehensive list of the event cases. The user also has the
ability to take direct calls from emergency situations and perform Create Case
to set an event at a specific location. The user may also take the necessary
actions to move the case from Predicted to Completed. Additional summaries
provide the user with Call Information and Case Details.
CIS Outage Data to Outage Management
The system supports
injection of CIS outage calls into the system and these calls are handled and
processed the same as if the user had entered them in the Call Entry window.
IVR Outage Data to Outage Management
The system supports
injection of IVR outage calls into the system and these calls are handled and
processed the same as if the user had entered them in the Call Entry window.
Call Management
A simple Call Management
system is composed of the Call Entry application, Call Summary, and the ability
to complete calls and cancel them from the system. This simplistic approach
allows the utility to have a low cost call management system for the purpose of
handling the day-to-day outage and complaints occurring on the electrical
network.
Call Entry
The Call Entry application
utilizes an industry-recognized methodology of search, identify, record details,
and update status. The Call Entry screen is mapped to support this methodology,
allowing the user to quickly search and verify a caller’s identity, enabling the
user with a standardized form for the entry of call details, and provide the
ability for the user to update the customer with the current status of the
situation. The call entry window and outage system supports residential,
commercial, and industrial accounts. The system supports multiple customers to
one meter and many meters to one customer. Drop down menus support quick and
reliable call entry details.
Call Summary
The Call Summary window
provides the user with a tabular form of the outstanding active calls in the
system. This window enables the user to rapidly dispatch crews to customer
complaint locations – supported by the Dynamic Visualizer’s presentation of call
locations. The Call Summary is also used to remove calls from the summary that
have been addressed by a satisfactory action taken.
Crew Management
Crew Management
allows the user to graphically perform the functions necessary to do Crew Make
Up. The Iconic Crews application allows the rapid dispatch and tracking of crews
in the field assigned to work and dispatched to cases.
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