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Support Service OverviewPSI Support Service consists of both email-based help desk support and access to maintenance releases which include repairs to code defects and minor functional enhancements. The specific components of the support service offering are described below in detail.
• Problem Isolation and Tracking Support can be purchased via the licensing kit found on the ordering page. Support is subject to the terms and conditions in the PSI Software License and Support Agreement (as contained in the PSI Software Licensing Kit). The term length for support service is one year, for both the initial term and any additional terms. Support is offered for the current release of the technology only, however, the previous version will be supported for six months following the release of a new version. You must specify a Primary Contact and a Secondary (backup) Contact as part of your PSI Software Licensing and Support Agreement. To insure that we can track on whose behalf we are performing our service, we reserve the right to require that all your interactions with us be made through either your designated Primary or Secondary Contact. For details on support, please refer to the PSI Technical Support Guidelines, PSI Software Support Agreement, and the PSI Beta Software Policy documents. |
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