Nemours Telecom

 

On-Call Issues - open TAC case HERE or call 800-553-2447

Announcement Boards: TN750C, VAL

Code Delta Gym PowerPoint

Code Delta Gym Phones at AIDI Hospital

DRHA

FL DID re-route AERS (JAX only), CrisisLink

Sites - Address/Phone

Ultra Forward.xls

Ultra Forward 31

Unity Failback (In failover state)

Unity external VM undelivered

 

Apps and Servers

Admin Pages:

CallManager

CallManager Serviceability

BAT

 

Unity Admin - JAX - ORL - WLM

Status Monitor - JAX - ORL - WLM

 

CRS - JAX - CRS WLM

 

Server Info:

Cisco Server List

Cisco Server iLO

TFTP Server List (for CIPC)

Avaya

End User Pages:

http://myphone

 

CM User

 

Unity PCA - JAX - ORL - WLM

Unity PCA Password Change

 

Re-skilling - JAX - WLM (jsmith/jsmith)

WebView - JAX - WLM (AD credentials)

Cisco Agent Desktop (jsmith/jsmith)

Cisco Supervisor Desktop (jsmith/BLANK)

 

Nemours Quick Reference Booklet

 

Quotes

 

Vendors

AT&T Voice/Data - Delaware & Florida

Avaya

BellSouth - Florida

Cisco

Cross Telecom

Dimension Data

Jann Communications

Martel

Oakdale Communications

Qwest - Florida

Touch America

Verizon - Delaware

 

Cisco Reference

How-to:

Add a UCCE Agent

Add a UCCE Supervisor

Attendant Console

Device Pool and Route Plan

Extension Mobility

(Log Someone In/Out here)

Hide Corporate Directory on Phones

Line Groups (hunt grps, cov paths, ans grps)

MyPhone http://home.nemours.org/link/myphone

Phone Configuration Checklist

Phone reset

RightFax extensions

Server Reboots

Documentation:

CallManager Admin Guide 4.1(3)

CallManager system Guide 4.1(3)

SRST Admin Guide 3.1

Unity Admn Guide 4.0 (we have 4.2(1))

 

End User 7941-7061 User Guide

Historical Reports User Guide

IP Phone Agent User's Guide 6.1

IP Phone User Training Guide

Supervisor Desktop User's Guide 6.1

Unity Voicemail Pocket Guide

 

eLearning Tutorials:

7912 tutorial,   7940 tutorial

7960 tutorial,   7970 tutorial

 

General Reference

Announcements Delaware / Florida

Avaya Hints and Tricks

CS50 Headset Settings

Change Control Tickets

DID Ranges

New Telecom Orders

Voice Circuits

Xtend