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• Beginning of Resume
• Education
• Job History:
  • Content Manager & QA Manager at Avantext, Inc.
  • Editorial Director & Lead Developer at Access Media Group, LLC
  • Editor-in-Chief & Project Manager at Software Quality Engineering, Inc.
  • Communications Manager, Web Developer, Technical Publishing Manager at NMT Corporation
  • Director of Publications at Florida State University
  • Legal Code Editor at Municipal Code Corporation
• Associations and Memberships
• Software Proficiencies
• Seminars and Workshops
• Professional Skills Summary
• Tested Abilities
• Years of Experience Per Skill
• Leadership and Technical Knowledge

Master of Arts Degree in English literature and aesthetic theory, philosophy of language
Bachelor of Arts Degree in English, minor in philosophy

• Establish and drive quality-assurance processes for software development and production
• Manage integrated software development/QA lifecycle
• Develop and guide Content Management System (CMS)
• Develop standard operating procedures
• Create use cases and test cases
• Project management
• Develop requirements from sponsors, use cases, functional specs, and other sources
• Manage QA team

Developed and edited the Consumer Guide to Plastic Surgery:

• Planned and developed the website and its content (wrote or gathered/edited articles).
• Responsible for usability, editorial integrity, and content management.
• Ensured that articles were reviewed by surgeons in the respective fields.

Consumer Guide to Plastic Surgery Accomplishments:

• Within just six months of launch, the consumer guide gained national attention, receiving key endorsements from top US plastic surgeons, from the president of the American Society of Plastic Surgeons (ASPS), the president of the American Society of Bariatric Surgeons (ASBS), and from the director of the American Board of Plastic Surgery (ABPS).
• Within just one year of launch, the consumer guide attracted the nation's leading plastic surgeons to list in the consumer guide's surgeon directory.
• Within one year of implementing search engine optimization (SEO), achieved page-one/number-one ranking (Google, Yahoo!, MSN) for key terms in a highly competitive market.
• Within one year of launch, achieved HONcode accreditation for trustworthy health publications:
  Click here to view HONcode compliance.

Access Media Group responsibilities by product:

Articles authored for the Consumer Guide to Plastic Surgery (2005–2007):

Provided technical writing, software testing, and document inspections for goal-alignment and performance software (Synygy, Inc., Conshohocken, PA). I also wrote a scholarly book and pursued Web development during this period.

Served as editor-in-chief and project manager for Internet publishing products, reporting to the CEO. I delivered original articles, daily news, features, technical papers, book reviews, community areas, and other resources. I edited more than 600 technical articles, as well as writing and editing marketing copy. Provided editorial direction and best practices, managed day-to-day operations. I was part of a team of directors that planned corporate objectives, strategy, and coordinated employee goal-alignment. I led online projects, authorized marketing campaigns, and set IT priorities. I hired, managed, and coordinated in-house staff, contract editors, authors, and outsourced services. I negotiated and signed contracts. I ensured usefulness and usability, as well as editorial integrity, on a daily basis. Also edited and produced a bimonthly e-letter (StickyLetter) and wrote a column called "Our Take" for each issue (September 2000 - October 2003). I also served as editor-in-chief of the popular STQE magazine.

Wrote a novel (published January 2001), wrote product descriptions for a communications magazine, and pursued Web development.

Consolidated and managed three areas of communication: 1) Technical publications, 2) Marketing, and 3) Web development/design/content.

Technical Publications: Wrote and produced online Help systems, tutorial booklets, and software manuals. Coordinated localization and translation for technical manuals and online help. Gathered and verified source data, and published documentation for engineering drawing software, and geographical mapping software. Met with customers to discuss usability and requirements.

Marketing: Produced fliers, press materials, reports, and slide presentations.

Website Development: Built and maintained the company Web site.

Other activities included negotiating and managing outsource contracts; authoring the company style guide; writing, editing, and producing a company newsletter; and directing all company publications from start to finish.

Florida Flambeau Foundation, Flambeau Newspaper; Onalaska Community Life Newspaper; Holmen Courier Newspaper. Editing, writing, and desktop publishing. Researched and reported news, arts, and features. Edited copy and laid out newspapers. Produced newsletters, edited a novel, edited academic papers, and taught English.

Quarterly journal, approximately 180 pages, published art and original writing in English and in translation, with international emphasis. Provided editorial direction. Wrote editorial matter. Edited articles, essays, stories, and other material. Evaluated manuscripts and analyzed reviews of manuscripts. Approved submissions. Coordinated editors, supervised readers and production staff. Established editorial policies and wrote house style guide.

I was the first to convert the mainframe database and magnetic-tape publications to an in-house, PC-LAN desktop publishing office in 1990, which I directed. Directed offices of publications, curriculum, and scheduling. Edited and designed brochures, newsletters, and the University General Bulletin and the Graduate Bulletin. Wrote instruction manuals, technical proposals, public announcements, and press materials. Wrote and distributed bid specifications for print vendors. Reviewed and approved bids. Authored the editorial style guide. Coordinated communications between faculty, administration, and the public. I served on the University Curriculum Committee, to which I reported on degree programs, academic policies, and other curricular information. Managed budgets for staff salaries and printing costs. Set up and supervised Novell LAN. Supervised four full-time and six part-time employees.

Contracted legal, academic, and creative editing, writing, and desktop publishing. Edited manuals and legal codes. Published newsletters, wrote and edited articles, edited academic and creative pieces.

Traveled to client cities. Conducted fact-finding and product-demonstration conferences with clients. Edited city and county codes of ordinances and other manuals. Managed document publication from start to finish. Wrote and edited newsletter articles. Designed layout and supervised printing. Recruited editors and writers. Assigned topics. Interviewed new employees and wrote biographical sketches.

Microsoft Word
Microsoft Excel
Microsoft Access
Microsoft Image Composer/GIF Animator
Microsoft PowerPoint
Microsoft Project
Microsoft Picture It!
Microsoft Publisher
Microsoft FrontPage
SJ Namo WebEditor
Web Content Manager
Site Map Pro
HTML
CSS
Groove Virtual Office
CuteFTP
RSS BottomFeeder
RoboHelp/HTML Office
Mercury Test Director
Adobe Acrobat/Distiller
Adobe PageMaker
HDK Help Authoring
Corel Ventura Publisher
Corel WordPerfect
Corel PhotoHouse
Corel PhotoPaint
Corel Draw
Kodak PictureWorks
Paint Shop Pro

Web Publishing
Advanced HTML
Advanced Microsoft FrontPage
Advanced RoboHelp
Marketing Design
Writing for Online Delivery
Society for Technical Communicators Conference Seminars
Localizing documentation for translation

• Concept Mastery Intelligence Assessment Exam: 160, 99.99th percentile
• Miller Analogies Test: 465, 99.7th percentile
• Graduate Records Exam (GRE) verbal score: 730, 99.9th percentile
• Analytical problem solving, sound reasoning, perceptive, and quick thinking: abilities required for membership in the One-in-a-Thousand Society (OATHS), Camp Archimedes, and Mensa (see all associations and memberships)
• Master of Arts degree in English

• Managing publication processes and publishing departments: 12 years
• Managing editorial staff, two to ten people: 12 years
• Coordinating remote employees, consultants, and contributors: 6 years
• Directing IT priorities: 2 years
• Negotiating with vendors, authorizing contracts, managing vendor activities: 11 years
• Project management: 8 years
• Sponsor and customer requirements management: 4 years
• Customer/stakeholder relations and issue resolution: 11 years
• Participating in marketing campaigns: 6 years
• Search Engine Optimization (SEO) strategies: 2 years
• Research, analysis, and reporting on competitor publications: 4 years
• Collecting, analyzing, and verifying source information: 16 years
• Web editing, content management, and publishing: 8 years
• Website-publishing software: 8 years
• HTML: 8 years
• CSS: 4 years
• Professional electronic page layout/desktop publishing: 15 years
• Developing translations (localization) of customer documentation: 2 years
• Producing newsletters (web, e-letters, and print): 10 years
• Microsoft products: 12 years
• Editing and writing (Web, print, technical, marketing, legal, journalistic, scholarly): 20 years

• Effective leader, mentor, team builder, and team player
• Interact effectively with all levels of management and staff
• Demonstrate sound judgment, creativity, and tactfulness
• Excellent problem solving and crisis management
• Perform smoothly in complex and difficult situations
• Grasp big picture, details, and how they fit together
• Highly developed organizational and time-management skills
• Easily juggle multiple assignments
• Consistently meet tight and changing deadlines
• Fluently render complex subject matter in clear language
• Advanced knowledge in style, grammar, syntax, and semantics
• Advanced analytical skills