February 2002 Survey
Page Results 220 replies to
this survey
Question 1: Which shaver company gives you the best customer
service? (Customer service can vary from country to country)
votes
percent
1.) Philips (Philishave/Norelco)
10
5%
2.) Braun
112
51%
3.) Remington
64
29%
4.) Panasonic/National
17
8%
5.) Grundig
9
4%
6.) Wahl
8
4%
7.) Other (please E-mail me the shaver company so I can
include it)
0
0%
1
2
3
4
5
6
7
Total Votes:
220
Question 2: Which shaver company's customer service department
have you had the worst experience with? (Customer service can vary from country
to country)
votes
percent
1.) Philips (Philishave/Norelco)
6
25%
2.) Braun
2
8%
3.) Remington
3
13%
4.) Panasonic/National
8
33%
5.) Grundig
2
8%
6.) Wahl
2
8%
7.) Other (please E-mail me the shaver company so I can
include it)
1
4%
1
2
3
4
5
6
7
Total Votes:
24
Question 3: In most instances, does the customer service
department answer your questions or solve your problems the first time you
contact them?
votes
percent
1.) Yes
181
86%
2.) No
29
14%
1
2
Total Votes:
210
Question 4: How do you contact the shaver company's customer
service department?
votes
percent
1.) By telephone.
6
3%
2.) By writing a letter.
5
2%
3.) E-mail
128
59%
4.) By Fax.
4
2%
5.) More than one of the above.
74
34%
1
2
3
4
5
Total Votes:
217
Question 5: Does your experience with a company's customer
service department influence your decision as to getting another product
from that company?
votes
percent
1.) Yes
162
75%
2.) No
55
25%
1
2
Total Votes:
217
Question 6: Which electric shaver web site is your
favourite?
votes
percent
1.) Philishave
4
3%
2.) Norelco
5
4%
3.) Braun
54
47%
4.) Remington
34
30%
5.) Panasonic/National
12
10%
6.) Grundig
3
3%
7.) Wahl
3
3%
8.) Other (please E-mail me with the shaver company so I
can include it)
0
0%
1
2
3
4
5
6
7
8
Total Votes:
115
Question 7: Which electric shaver web site do you think needs
the most improvement?
votes
percent
1.) Philishave
15
8%
2.) Norelco
1
1%
3.) Braun
2
1%
4.) Remington
3
2%
5.) Panasonic/National
125
69%
6.) Grundig
2
1%
7.) Wahl
32
18%
8.) Other (please E-mail me the shaver company so I can
include it)
1.) Philips (Philishave/Norelco)
2.) Braun
3.) Remington
4.) Panasonic/National
5.) Grundig
6.) Wahl
7.) Other (please E-mail me the shaver company so I can
include it)
8.) Other (please E-mail me with the shaver company so I
can include it)