Work Experience

A quick review of my work related experiences or background are as follows:

Managerial Experience
-8 years management of skilled labor employees.
-8 years managing technical service departments.
-7 years managing a technical call center.

IT Related Technical Experience
-23 years computer hardware (everything you can think of).
-23 years various Disk Operating Systems (DOS).
-23 years various Graphical User Interface systems (GUI's - MS Windows etc).
-14 years network operating systems (Netware, Windows NT/Server etc).
-11 years network and phone system cabling.
-11 years accounting software support (Platinum, Soloman, and Peachtree).
-7 years PBX management (Nortel, Siemans ROLM and Avaya (Lucent)).
-7 years ACD call center management software (historical and real-time).
-7 years circuit board development (QA only).
-5 years Linux operating systems (Redhat, Ubuntu etc).

Customer Service Experience
-20 years of direct customer service.
-11 years of phone based customer service.
-11 years of on-site customer service country wide (US).
-7 years of on-site "disaster recovery" customer service country wide (US).

Automotive Service Experience
-10 years of hands on automotive service.
-10 years electronic diagnostics and repairs.
-3 years building pro street class race cars.
-3 years converting street cars into 1/4 mile strip cars.
-3 years ground-up restoration.

Commercial Printing Experience
-3 years offset press operation (AB Dick, Chief 15).
-3 years letter press operation (vertical and windmill (Heidelberg)).
-3 years darkroom camera work and film development.
-3 years newspaper layout.
-3 years metal, foil and paper plate making.
-3 years binding.
-1 year high speed offset envelope press operation.

Commercial Photography Experience
-27 years event photography.
-4 years commercial photography.
-4 years photo restoration and reconstruction.

Professional Instructional Experience
-11 years teaching computer instruction and skills.
-3 years teaching applied science classes to Pre Kindergarten - 8th grades.
-3 years teaching special electronics, robotics and CAD classes.
-3 years teaching automotive repair to adult aged students.
-3 years teaching basic construction to adult aged students.

Commercial Building Maintenance/Management
-3 years large scale geothermal HVAC systems (Metasys controls).
-3 years 'smart' electrical control systems (WattStopper controls).