My experience with Star Supply

Today my dad called asking about my contact info for Star Supply in St. Paul. This reminded me about my dealings with them last summer during the addition construction project on our house. I wrote a letter to Star's management, outlining some of the bad experiences I encountered during the plumbing parts ordering process. Here's the juice on what I went through, hopefully my letter made them recheck their procedures, but I doubt it.

Negative Event	Result
Tub model was wrong	Bruce ordered the correct drop-in model. But instead the under mount model was shipped to Star from Bain Ultra. Bain mistake??? Decided to stay with model sent, not a major difference.
Tub pump had broken part	My contractor opened box to find broken piece that connects pump to PVC to tub. Bruce gave me # to call and guy was helpful and directly shipped me a new part.
Under mount sinks had defects	Cambria crew was onsite and opened sink boxes. These sealed boxes had never been opened before. Both sinks had minor "chips" in finish, enough to warrant getting them replaced before they could finish their work. Called Bruce, and luckily Star had 5 in stock. Cambria left for a few hours to another job. I had to make unexpected trip to St. Paul to replace sinks. City Desk guys were helpful as I got to pick 2 best sinks out of 5 in stock.
Delta faucets needed thick mount kit	Plumber could not install faucets because my 3cm Cambria top was too thick. Called Bruce who ordered me 2 thick mount kits. Plumber could not finish that day, and I had to make extra trip to Star to pick them up. Would have been nice to get heads up somewhere, perhaps by Bruce, that this might be necessary depending on vanity top chosen. I'm not blaming Star here, but someone in the industry should think ahead - my contractor, my plumber, Cambria sales, Delta literature, or Star Supply. No warning from anyone until plumber was onsite and found problem.
Tank reorder was white, needed linen	Standard 12" tank was too close to my finished wall due to plumber's oversight. Called Bruce and he ordered new 10" version. I drove to Star to pickup my order to find out Bruce ordered white and I needed linen. Not sure how this happened as all my other stuff ordered prior w/Bruce was linen color: tub, toilet, and sinks! This resulted in canceling plumber for next day. Lucky for me, linen tank was shipped down within 2 days from Duluth and delivered to my door. Don at City Desk was helpful.
Tank kit missing 1 gold nut in bag	Plumber arrived to re-install 10" tank. Bolt kit was found to have only 1 nut and 3 washers. This resulted in me making unexpected trip to Home Depot during AM rush hour to get him the 1 nut he needed to finish.
Shower kit missing o-ring and collar piece	Plumber could not complete shower due to missing Delta parts. Called Bruce who gave me # to call and guy was helpful and directly shipped me new parts. Plumber had to come back anyways for sinks and toilet, so he did this one on that return visit.