Today I was intrigued by a 10% off all DVD players for 3 days online only sale at BestBuy.com. I hoping to score a DVD/VCR combo for Ben's play room. The price of a unit I found was $79.99, but when I got to final checkout page, it was still 79.99, they never took off the 10%. So I call their support number, and they tell me the price already reflects the sale, so 79.99 is the final sale price. That didn't sound right to me, so I called the Roseville store, and sure enough, the regular store price is also 79.99. So I call back to online support, and tell them the whole story again. They can do nothing for me, but escalated my call to the "Solutions Team". It will take 2-3 business days for a response. By then the 10% off sale will be over, and I wonder if they'll justly help me when they call back. At this point I'm frustrated with the misleading prices at their online store, and may just find a DVD player somewhere else.
Update 7/7/05
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I just got an email from BestBuy support. They tried calling my home number twice, after I asked the rep to have them call me at work! Here is the email I got, and sure enough, the guy says I can no longer get the 10% special! What a joke.
Troy,
Thank you for contacting Best Buy about ordering on BestBuy.com. I'm Anthony with Customer Care.
Although we were not able to reach you by phone over the last three days, we appreciate your interest in the 10% discount for the DVD Players.
To take advantage of the promotion for the Insignia(tm) Progressive-Scan DVD Player/4-Head Hi-Fi VCR, it was necessary to place an order within the promotional dates. At that time, we would then be able to apply the necessary discounts to your order. At this time, we are not able to honor the previous promotion.
Currently, this DVD/VCR combo is priced at $79.99. There is also no interest financing for 6 months with the Best Buy Credit Card.
We look forward to your next visit to one of our stores or to www.BestBuy.com. Please do not hesitate to contact us with additional questions or concerns.
Best wishes from Best Buy,
Anthony and the Customer Care Team
Update 7/14/05
Another friendly note from BestBuy Customer Care Team today. Still filled with the same BS...
Troy,
Thank you for contacting Best Buy about our 10% off promotion. I'm Kelly with
Customer Care.
We apologize for the difficult experience you had when placing an order on Best
Buy and not getting your 10% off.
Our Insigniaâ„¢ Progressive-Scan DVD Player/4-Head Hi-Fi VCR - Silver, was
offered at 10% off as a special promotion for a limited time. While we are unable
to give you a that 10% off, we invite you to check our site often as our
promotions frequently change.
Thank you for sharing your comments with Best Buy. Please do not hesitate to
contact us with additional questions or concerns.
Best wishes from Best Buy,
Kelly and the Customer Care Team
TRACKING NUMBER: A00004272277-00014868408
-----Original Message-----
From: Troy
Sent: 07 Jul 05 15:39:46
To: customercare@bestbuy.com
Subject: Re: BestBuy.com Case # 18802926
Anthony,
I knew this would happen. Did you not see the "alternate" phone number I gave to the customer support rep? She only had my home number on file, but I work during the day, like most of your customer base, and asked to be called at work. Please call me to discuss this further!
Troy Pullis