I HATE robot phone menus

I can't stand to call customer service for products or healthcare issues. It drives me nuts going thru these insane voice recognition menus, where you go round and round trying to get to a live person for help. It doesn't matter what company you call in anymore, almost all of them use this technology to cut costs and "improve quality". It may do both, but at what expense to the customer experience, isn't that worth anything to them?