Netflix reversed their decision on Profiles

Netflix reversed their decision on Profiles
Originally uploaded by webdh.

Hooray...the Netflix community spoke (rather shouted!) and they listened! Profiles are sticking around after all.

This email just arrived on 6/30/2008, and reads:

We Are Keeping Netflix Profiles
Dear Troy,

You spoke, and we listened. We are keeping Profiles. Thank you for all the calls and emails telling us how important Profiles are.

We are sorry for any inconvenience we may have caused. We hope the next time you hear from us we will delight, and not disappoint, you.

-Your friends at Netflix

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Terrible News Regarding Netflix Profiles

Important News Regarding Netflix Profiles
Originally uploaded by webdh.

Here is the most ridiculous email I've ever received from Netflix. This has triggered a backlash of unhappy customers commenting in this blog post -- www.hackingnetflix.com/2008/06/netflix-elimina.html

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Dear Troy,

We wanted to let you know we will be eliminating Profiles, the feature that allowed you to set up separate DVD Queues under one account, effective September 1, 2008.

Each additional Profile Queue will be unavailable after September 1, 2008. Before then, we recommend you consolidate any of your Profile Queues to your main account Queue or print them out.

While it may be disappointing to see Profiles go away, this change will help us continue to improve the Netflix website for all our customers.

If you have any questions, please go to www.netflix.com/Help?p_faqid=3962 or call us anytime at 1 (888) 638-3549. We apologize for any inconvenience.

- The Netflix Team