COMMONLY ASKED QUESTIONS:

SHIPPING:

Q: HOW DO YOU SHIP?
A: AS FAST, AND AS CHEAP AS POSSIBLE, MOSTLY USPS 1ST CLASS (13oz or less), 2-3 DAY USPS PRIORITY (over 13oz), or EXPRESS UPON REQUEST

Q: DO YOU SHIP INTERNATIONALY?
A: YES, PURCHASE ONLINE AND WE WILL INVOICE YOU FOR ACTUAL DIFFRENCE POSTAGE.
YOU CAN ALSO EMAIL US FOR A QUOTE ON 1ST CLASS AIR MAIL, PRIORITY AIR MAIL, EXPRESS AIR MAIL (EMS), FEDEX or UPS DELIVERY

Q: DO YOU HAVE TRACKING FOR MY PACKAGE?
A: YES IN MOST CASES WE HAVE A TRACKING NUMBER FOR ALL DOMESTIC AND PRIORITY/EXPRESS INTERNATIONAL PACKAGES. YOUR TRACKING # IS EMAILED TO YOU ONCE WE PROCESS THE LABEL FOR YOUR ORDER.

Q: LOST OR DELAYED PACKAGE, NOW WHAT?
A: WE WILL DO WHAT WE CAN TO HELP YOU FIND IT, WE CALL POST OFFICE AND SPEAK TO YOUR LETTER CARRIER DIRECT AND THEIR MANAGMENT. IN MOST CASES THE PACKAGE TURNS UP. HOWEVER WE CAN NOT BE RESPONSIBLE FOR DELAYED OR LOST MAIL,  PLEASE REQUEST INSURANCE OR SIGNATURE CONFIRMATION FOR YOUR PACKAGE, IF YOU HAVE HAD PROBLEMS WITH YOUR LOCAL CARIER OR A PERHAPS A SHADY NEIGHBOR.

WARRANTY:

Q: DO YOU HAVE WARRANTY ON YOUR PRODUCTS?
A: YES, WE HAVE 1 YEAR WARRANTY FROM THE FACTORY ON ALL BATTERIES, CHARGERS, MOTORS AND ESC's.  WARRANTY INCLUDES ONLY MANUFACTURER DEFECT AND IN CASE OF LIPO WE EXTEND THAT WARRANTY TO A PERFORMANCE GURANTEE OF 100-300 CYCLES DEPENDING ON DISCHARGE RATE.

EXCHANGE & RETURN:

Q: CAN I EXCHANGE OR RETURN NEW UNUSED PRODUCTS?
A: YES, PLEASE EMAIL US FOR RETURN INFO.

PRICING:

Q: HOW COME YOU PRICES ARE SO MUCH LOWER THAN ANYONE ELSE?
A: WE PURCHASE FACTORY DIRECT, WE PURCHASE A LOT, WE DONT HAVE MUCH OVERHEAD COSTS, WE LOVE THE MODEL HOBBY AND SIMPLY TRY TO KEEP PRICES LOW SO MANY PEOPLE CAN ENJOY IT. WE MOSTLY ADVERTISE BY "WORD OF MOUTH", GO TO SHOWS, FUN-FLY's AND SWAPS, AND DON'T SPEND THOUSANDS OF DOLLARS FOR FLASHY MAGAZINE ADVERTIZING, AND TAKE GOOD CARE OF OUR CUSTOMERS.

CUSTOM WORK:

Q: CAN YOU MAKE A PACK WITH ....1S-20S, 50mAh-100Ah, my choice of balance plug, connector?
A: SURE, JUST EMAIL US WITH YOUR REQUEST AND WE WILL SEND YOU A QUOTE.