100% Satisfaction Guarantee

All products we sell carry our complete guarantee of satisfaction. If for any reason you’re not completely satisfied, return it within 30 days. We will give you an immediate exchange or refund (excluding freight), whichever you prefer. If you are unhappy, please e-mail us at info@tuffmutt.com or write us at Tuffmutt LLC PO Box 5323 Lacey WA 98509. We want to make it right! Frequently Asked Questions (FAQS) Are these wires really made of plastic and not metal? As of May 2009, the 'wire' part is made of fiberglass covered by plastic tubing. Covers are available in several colors. How long can I expect the plastic wires to last? Lifespan will vary depending on usage conditions and exposure to sun/heat/cold. I expect these wires to last for years of regular use. Where do I get replacement parts? Contact Tuffmutt about the part you need. One of the wires 'pops' off too easily. How can I fix this? Try moving the wire to another position or even upside down. If that doesn't help, contact Tuffmutt for a replacement endpiece. Do these wires 'droop' to the ground like some plastic wires do? These wires hold their shape well. However, if they are left on the poles for months at a time you may notice some droop. Merely remove the wire, turn it over and re-attach. My poles are 1/2" PVC. How can I make the wires fit? The wires are designed to clip on 3/4" PVC. You can add 3/4" 'sleeves' to slide over your 1/2" poles. I'm not sure what size my pvc poles are, how can I tell? Measure the outer diameter of your poles and compare to the specification chart from Harvel Plastic listed above.  3/4" pvc measures 1.05" outer diameter. How do I set up the wires? Using an even number of poles, connect even numbered poles on one side and odd numbered poles on the other side.  Dog will always enter with first pole to dog's left shoulder.   See diagram Payment Information: TuffMutt Accepts Money Orders and Bank Checks Personal Checks with ten banking day hold PayPal Payments (credit cards) Paypal Website Master Card, Visa Credit Cards via the Online Order Form page or mailorder. [DogPatch Agility] | [ Dogplay] | [ Clean Run] [ Agility Equipment Seller List] |