Collaboration & Knowledge-Sharing in the Workplace

Introduction

Companies and organizations face an increasing opportunity and need to harness their existing investment in information technology and leverage their knowledge resources. The past few years have seen an explosion in web-based and associated technologies that allow individuals and groups to collaborate and share knowledge. Many companies have begun to take advantage of these technologies to facilitate collaboration and knowledge-sharing both among their internal departments and employees, and with vendors and customers.

Successful collaboration and knowledge-sharing depend on more that just the tools that information technology provides, however. Communication and problem-solving skills, cultural differences and organizational dynamics all play a part.

This introductory seminar provides participants with concepts, practical advice and guidelines on promoting collaboration and knowledge-sharing in the workplace. The subjects covered include:

• Definitions
• Tools and Methodology
• Process and Dynamics
• Skills and Proficiencies
• Obstacles and Opportunities

Who Should Attend

This one-day workshop is designed for managers and other personnel in for-profit and non-profit corporations, governmental agencies, health care organizations, and businesses who are interested in increasing both their own and their organization’s efficiency in making effective use of new and existing technology to collaborate and share knowledge.

You Will Learn

· The dynamics and definitions of collaboration and knowledge-sharing

· Strategies for promoting and practicing them

· What technologies exist to facilitate them

· Roles and responsibilities in supply-chain management, customer-relationship management, etc.

About the Instructor

Chuck Lanigan works as a knowledge management consultant in industry. He has developed workflow and collaborative applications that facilitate knowledge-sharing, communication, process improvement, risk management, training and exception tracking. He works with a wide range of personnel, both in the IT sector and among business representatives.

His experience includes teaching at the University of Pittsburgh College of Business Administration (CBA), Katz Business School Center for Executive Education (CEE), Penn State University Outreach and Carnegie Mellon University. He has made presentations on collaboration and knowledge-sharing to groups that include the Pittsburgh chapter of the Project Management Institute (PMI) and the Pittsburgh Technology Council.

For More Information

Please click to submit an online inquiry. Or, send an e-mail to waysofknowing@comcast.net.