Customer Service Is 10% Aptitude

And 90% Attitude

The longer I live, the more I realize the impact of attitude on life. Attitude,

to me is more important than the facts. It is more important than the past,

than education, than money, than circumstances, than failures,  than  successes,

than what other people think or say or do. It is more important than appearance,

giftedness or skill. It will make or break a company. a church. a home. The

remarkable thing is we have a choice every day regarding the attitude we will

embrace for the day. We cannot change our past. We cannot change the fact that

people will act a certain way. We cannot change the inevitable. The only thing

we can do is play on the one string we have, and that is attitude. I am convinced

that life is 10 percent what happens to me and 90 percent how I react to it.

 And so it is with you. We are in charge of our attitudes!

- Reverend Charles Swindoll